Description

Come work at Valley Country Club! We are looking for servers who want to make great money and have fun while serving our guests. The Servers are integral to the guest experience and provide food & beverage services to the guests of the property. The server will be processing orders and serving food & beverage items to customers, ensuring 100% guest satisfaction.

Compensation: $16.00 - $16.50 per hour

Valley Country Club is a prestigious private country club located in Centennial, Colorado, dedicated to providing an exceptional dining and hospitality experience to our members and guests. We take pride in our warm atmosphere, exceptional cuisine, and commitment to service excellence. Our team embodies professionalism, teamwork, and a "Members Come First" philosophy in all that we do.

Position Summary:
Servers at Valley Country Club play a vital role in creating a flawless and enjoyable dining experience for every member and guest. This position requires speed, precision, and a genuinely friendly demeanor. Servers are responsible for delivering quick, polished, and professional service - while maintaining accuracy, anticipating needs, and upholding the club's standards of excellence.

Core Responsibilities:

• Service Execution
  • Deliver fast, flawless, and friendly service in alignment with Valley's Steps of Service.
  • Greet all members and guests promptly with professionalism and warmth; build relationships that encourage repeat visits and satisfaction.
  • Accurately take food and beverage orders using the POS system, confirming details and modifications with kitchen and bar staff when needed.
  • Monitor pacing and ticket times to ensure all items are delivered promptly, hot food hot and cold food cold.
  • Present all menu items and daily specials confidently, offering pairing suggestions and knowledgeable recommendations.
  • Anticipate guest needs - refilling drinks, clearing plates, and replenishing items without being prompted.
  • Follow proper tray service, table service, and cocktail service techniques at all times.
• Member Experience
  • Engage members in a professional yet personable manner, remembering preferences and providing a consistent, elevated experience.
  • Handle all member concerns or complaints with urgency and discretion, communicating issues to the Floor Lead or Service Director as appropriate.
  • Uphold Valley's appearance, posture, and professionalism standards - uniforms pressed, stations tidy, demeanor calm and collected.
• Team Collaboration
  • Work cohesively with fellow servers, bartenders, support staff, and kitchen teams to maintain smooth service flow.
  • Attend pre-shift meetings and participate in menu tastings to stay informed on specials, events, and updated procedures.
  • Support fellow team members during peak periods with running food, refilling drinks, and clearing tables.
  • Communicate effectively during transitions between shifts to ensure continuity of service and teamwork.
• Operational & Side Work Duties
  
  • Complete all assigned opening, closing, and side work tasks accurately and efficiently.
  • Maintain a clean and organized workstation and ensure all service areas remain presentable throughout the shift.
  • Follow all sanitation, food safety, and club cleanliness protocols.
  • Process checks and handle payments accurately, balancing all transactions through the POS system with 100% accuracy.
  • Protect member privacy and uphold confidentiality standards at all times.

Qualifications:

• Prior restaurant, fine dining, or private club experience preferred.
• Exceptional communication and multitasking skills.
• Ability to remain calm and professional under pressure while maintaining high attention to detail.
• Familiarity with POS systems.
• Working knowledge of food, wine, and cocktails preferred; willingness to learn required.
• Must be at least 18 years of age.
• Ability to work evenings, weekends, and holidays as scheduled.

Core Competencies:

• Service Excellence: Demonstrates genuine hospitality and pride in presentation.
• Speed & Precision: Executes tasks efficiently without sacrificing quality or grace.
• Teamwork: Contributes positively to the success of the entire service team.
• Professionalism: Maintains composure, integrity, and the club's reputation at all times.
• Adaptability: Adjusts quickly to changing priorities, events, and guest needs.