Description

General Purpose:

As a Server at Pine Canyon, your primary role is to provide exceptional dining experiences to our members and guests by delivering attentive, personalized, and professional service. You'll play an integral part in creating a welcoming atmosphere while upholding the club's high standards.

Essential Duties and Responsibilities:

• Guest Interaction: Provide immediate and warm attention to all guests upon seating, ensuring a positive first impression.
• Menu Expertise: Describe daily specials with enthusiasm, answer menu questions, and offer thoughtful suggestions tailored to guests' preferences.
• Beverage Knowledge: Demonstrate proficiency in wine, liquor, and beer knowledge to provide expert recommendations and pairings, while confidently describing drink offerings.
• Order Management: Take accurate food and beverage orders and ensure timely delivery to guests after preparation.
• Guest Satisfaction: Follow up with guests to ensure their experience meets expectations and promptly replenish items as needed.
• Preparation and Organization: Participate in pre-shift meetings and menu tastings to stay informed and prepared. Maintain an organized workstation and complete side work duties efficiently.
• Point of Sale Proficiency: Accurately handle credit card transactions, member charges, and utilize the Point of Sale (POS) system.
• Service Standards: Adhere to established systems and standards for greeting guests, taking, placing, and delivering orders, as well as food delivery and overall service techniques.
• Tray Service: Practice proper tray service for all food and beverage delivery to maintain professionalism and efficiency.
• Safety Awareness: Incorporate safe work practices into daily tasks to ensure a secure working environment.
• Dependability: Exhibit regular and reliable attendance while maintaining a professional demeanor.
• Adaptability: Perform other duties as assigned to support team success and club operations.
• Preforms other duties as assigned

Education/Experience:

High school diploma or general education degree (GED); or one to three months of related experience and/or training; or an equivalent combination of education and experience.

Physical Demands:

• Frequently stands and walks; uses hands; reaches with arms and hands; stoops, kneels, crawls, or crouches; talks or hears.
• Occasionally sits; climbs or balances.
• Frequently lifts up to 25 pounds and occasionally lifts up to 50 pounds.

Environment/Noise:

• Occasionally works in outdoor weather conditions.
• Noise level is moderate.

Certificates/Licenses:

• ServSafe Arizona Food Safety and Sanitation Training
• ServSafe Alcohol Awareness Training.

Job Knowledge, Skill, and Ability Preferences:

• Ability to read and speak English may be required in order to perform the duties of the job (e.g. the associates may be required to communicate with English speaking customers or co-workers, the manuals for the equipment the associates may use are in English).
• Meets state age requirements for handling alcoholic beverages.
• Knowledge of POS system.

This job description is not an exclusive or exhaustive list of all job functions that an associate in this position may be asked to perform from time to time.