Description

Summary:

Provide administrative support including but not limited to report generation / system updates & maintenance / claim status checking / calls to network providers as ad hoc request / maintenance of network summaries / voucher request handling

Key Roles and Responsibilities:

1. Generate different reports and network summaries on regular and ad hoc basis.
2. Handle movement notices and update internal systems.
3. Create and maintain provider records, provider related codes and contract details in internal systems.
4. Support onboarding of new providers.
5. Send notification email to internal parties on "Large Hospital Claim" cases.
6. Handle contract renewals and maintain system reference data.
7. Check claims status upon receiving enquiries from network providers.
8. Ensure all data entries and system updates are accurate and completed on time.
9. Make calls to network providers upon ad hoc request.

Experience:

1. Minimum Diploma Holder
2. With 1 year of experience in provider relations or health insurance
3. Fluent in Cantonese (reading, speaking/writing)
4. Good communication and negotiation skills
5. Good analytical and problem solving skills
6. Detail-minded
7. Willing to accept new challenges
8. Presentable and mature presentation