Description

Position Title: Loan Servicing Specialist II

Locations: Rockford_IL_Highcrest

Time Type: Full time

Req ID: JR1383-Rockford_IL_Highcrest

At Midland, we're proud to be a little different. You can see it in our bright orange signs-but there's more to it than that. With our heartfelt and personalized approach, we're focused on meeting every customer's needs with the brightest solutions.

For more than 140 years, we've learned by serving customers skillfully with dedication and follow-through, we can brighten every interaction to drive our collective success. And this goes beyond traditional banking.

We foster programs that empower our communities, continuously invest in our employees, and actively pursue brighter futures for all.

Our humble ambition keeps us growing, giving back, and looking ahead. We're innovating and optimizing our services to ensure we stay unique - providing strength you can count on with heart you can feel.

You might say we're unlike any other bank.

And you'd be right."

At Midland States Bank, base salary is one component of our Total Rewards program. Exact compensation is determined by factors such as (but not limited to) education, skills, internal equity, and experience. This position offers additional compensation in the form of short-term incentives (i.e. bonus and/or commission) and may include long-term incentives (i.e. stock awards). Benefits for this role include comprehensive healthcare, well-being benefits, paid family leave as well as generous paid time off. Total Rewards also include banking perks, an Employee Stock Purchase Plan, 401K plan with company match and may include the opportunity to participate in our Non-Qualified Deferred Compensation plan. Incentives and benefits are subject to eligibility requirements.

Loan Servicing Specialist II

Salary Range: $20.00 - $22.25 an hour

Position Summary

This position falls within Loan Servicing, the production arm of Loan Operations. The Loan Servicing Specialist II is primarily responsible for handling the basic to moderately complex functions assigned to Loan Servicing within the following areas: Loan Servicing and Loan Booking. This individual will assist and provide support as needed in order to foster and sustain a strong team environment.

Loan Servicing functions entail performing daily maintenance into the Core system from basic to complex requests, working exception reports, processing maintenance Workflows, performing balancing tasks for various loan accounts, and researching and clearing recon items.

Loan Booking functions entail onboarding loans to our bank's Core system as they come from Loan Funding. Loan Booking handles onboarding all consumer and commercial loans, and the mortgage portfolio as well as performing maintenance for renewals and change in terms.

Primary Accountabilities

Job Specific

• Receives, validates, and completes basic to moderately complex loan maintenance requests.

• Processes loan payments and payoffs.

• Investigates and resolves payment issues and discrepancies.

• Reconciles outstanding loan account items and clears reconciling differences.

• Processes and resolves un-posted transactions.

• Responds to basic to moderately complex inquiries regarding commercial, consumer, and mortgage loans through comprehensive loan research.

• Ensures collateral ticklers are established according to lending agreements and documentation.

• Reviews, tracks, and updates collateral through reports and escalates exceptions as appropriate.

• Proactively resolves aged collateral exceptions.

• Performs escrow analysis, distributions, refunds, and related support activities.

• Onboards consumer, mortgage, and commercial loans onto the bank's Core system.

• Processes loan renewals, extensions, and modifications within the Core system.

• Provides a high level of quality service to internal business partners.

• Escalates questionable transactions and recurring issues to management in a timely manner.

• Consistently complies with all regulatory and legal requirements applicable to assigned functions.

• Observes all security, privacy, and compliance requirements.

• The role requires occasional travel for training, team meetings, and due diligence events.

• May require work in a Midland office to ensure collaboration and support of internal and external customers.

• Maintain compliance with all applicable regulations including, but not limited to, the Bank Secrecy Act (BSA).

• Other duties as assigned.

Position Qualifications

Education/Experience

• High School Diploma and 1+ years of relevant banking experience.

• Knowledge of commercial, consumer, and mortgage loans preferred.

• Demonstrated ability to learn and use new software and programs.

• Proficient in Microsoft Office Suite.

• Strong oral, written, and interpersonal communication skills.

• Strong organization and time management skills.

• Strong attention to detail.

• Ability to work independently and as part of a team.

• Strong oral, written, and interpersonal communication skills.

• Strong organization and time management skills.

• Strong attention to detail.

• Ability to work independently and as part of a team.

Competencies:

• Business insight

• Cultivates innovation

• Drives results

• Makes sound decisions

• Being a brand champion

• Collaborates

• Communicates effectively

• Customer focus

• Being Authentic

• Emotional Intelligence

• Self development

• Being flexible and adaptable

If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please direct your inquiries to Midland States Bank Human Resources at HR@midlandsb.com.

THIS JOB DESCRIPTION DOES NOT CONSTITUTE A CONTRACT FOR EMPLOYMENT

At Midland States Bank, we believe that when we can bring our whole selves to work each day, we become happier, more comfortable, more confident and more excited to do great things for our customers, each other and our company. We're proud to be an Equal Opportunity and Affirmative Action employer. At Midland, we recruit, employ, train, compensate and promote without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. If you are looking for a place to grow, we encourage you to apply at Midland States Bank, because you belong here.

If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please direct your inquiries to Midland States Bank Human Resources at HR@midlandsb.com.

Midland States Bank may use automated tools and artificial intelligence ("AI") to assist with recruiting, screening, and hiring decisions. In accordance with the Illinois Human Rights Act (effective January 1, 2026), these tools are designed and monitored to be neutral and job-related, and must not be used in a way that discriminates against applicants or employees based on any protected characteristic.

THIS JOB DESCRIPTION DOES NOT CONSTITUTE A CONTRACT FOR EMPLOYMENT

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