Description

Overview

Quail Hollow Country Club, is a gem nestled in the scenic landscape of Lake County. The 36-hole championship golf courses offer a challenging yet enjoyable experience for golfers of all skill levels, with lush fairways, strategically placed hazards, and stunning views throughout.

The clubhouse combines modern amenities with classic charm, offering a cozy retreat for members and guests. It features a full-service restaurant, bar, and banquet facility, providing a perfect setting for dining, socializing, and events.

Position Summary:

The 1st Assistant Golf Professional provides direct support to the Director of Golf with all golf shop activities and outside services operations and is responsible for ensuring that members and guests receive outstanding customer service, which meets or exceeds their expectations. This Role assists with implementing golf events, tournaments, outings, leagues, teaching clinics and other golf programs designed to improve the Club's products and services as well as its competitive position in the marketplace.

Experience Required

• BA/BS degree, preferred.
• Currently in PGA program, preferred.
• Demonstrated experience and capability in the areas of Outside Services, Caddie Management, Tournament Operations, Jr. Instruction.
• Demonstrated quality written, verbal, interpersonal communication skills.
• Ability to analyze and solve problems; efficiently handle multiple duties under pressure with minimal supervision; work flexible hours as required including nights/weekends.
• Positive attitude, professional manner and appearance in all situations.

Essential Responsibilities

Main focus catered to the overall golf operation, while assisting the Director of Golf in the following...

• Implementing applicable QH operating, human resources, and safety policies and procedures pertaining to golf shop and outside service activities. Ensure procedures are followed to open, close and secure the golf shop and storage buildings.
• Assist in monitoring the performance of assigned staff including golf shop attendants, starters, rangers, and outside service staff to ensure customer service standards and productivity goals are achieved.
• Plan and conduct individual and group lesson programs and golf clinics. Work with the Player Development Professional with programs.
• Assist in organizing and implementing tournaments, group outings and special events. Ensure efficient operation and coordination of golf shop, cart service and other services as applicable.
• Assist with physical inventory in accordance with inventory procedures.
• Ensure accurate tracking of types and quantity of golf rounds played. Monitor customer preferences, usage patterns, and satisfaction with QH products and services. Assess the quality of internal and/or external customer service and speed of play. Recommend plans for continued improvement.
• Assist in running Fitting/Demo Day Events.
• Club Fitting and repair.
• Handle cash flow in the golf shop, ensuring that cash and credit card charges balance with sales receipts in accordance with operating procedures.
• Ensure that the golf shop, storage areas, cart barn, and grounds are maintained per QH cleanliness and appearance standards. Maintain clean, presentable and fully stocked merchandise displays. Work closely with the Merchandiser.
• Interact with members and guests in a congenial and professional manner.
• Maintain pleasant and professional telephone manner at all times. Schedule tee times and handle customer inquiries and/or complaints in accordance with operating policies and procedures.
• Be fully knowledgeable of golf shop merchandise. Sell merchandise and/or provide suggestions to patrons as appropriate to meet their needs.
• Assist with organizing and maintaining ancillary services such as the handicapping system, membership programs and driving range facilities.
• Assure the efficient and timely submission of all required reports.
• Perform additional duties as required.

Benefits

Per Invited Clubs Benefits policy.

Send Resumes to George.Ancuta@InvitedClubs.com

and apply online at Invited using the link: https://ecwl.fa.us2.oraclecloud.com/hcmUI/CandidateExperience/en/job/244339