Description

Overview

As a member of the Golf Management Team the Head Golf Professional has the responsibility for the overall management of the golf operation while working cooperatively with other departments.

Experience Required

PGA Member or LPGA Member with Associates degree (AA); or two to four-year related experience and/or training; or equivalent combination of education and experience

Essential Responsibilities

Golf Operations Management

• Oversee the reservation system, starting, monitoring, and pace of play
• Track and verify all players and guests, green fees, golf cars, club care, lockers, handicap fees, and other charges necessary, and facilitate accurate accounting and recordkeeping
• Oversee golf car fleet while ensuring proper maintenance and recordkeeping
• Develop and manage an innovative tournament program, group outings, and leagues that service all customer segments
• Oversee the operations of a well-managed practice facility
• Provide professional club repair and club fitting services
• Ensure the proper storage, safety, and cleaning of golf equipment
• Play golf with a variety of members and/or guests as time permits
• Administer the Rules of Golf and educate staff. Promote and provide Rules of Golf clinics to the membership
• Develop, maintain, update, and utilize customer database

Retail Management

• Oversee retail merchandise concession in step with the mission of the golf operation and facility
• Maintain a profitable golf merchandising operation
• Oversee development of buying plans and all golf related purchasing
• Supervise physical inventories, present a diverse and desirable array of golf equipment, apparel, accessories
• Assist in the development of necessary systems utilizing POS to safeguard inventories and cash
• Establish accurate recordkeeping policies and procedures
• Supervise and train all golf shop staff to maximize sales opportunities
• Ensure customer database includes and tracks important dates, spending, sizes, preferences
• Maintain an attractive and orderly appearance in and around the golf shop
• Oversee accurate and timely inventory counts

Player Development

• Develop, provide, and oversee an enhanced golf instruction program offering individual and group clinics for all levels. Ensure that the services of a well-trained staff of professional instructors are available where required
• Develop and oversee player development programs
• Utilize PGA of America player development tools, resources, and materials
• Focus on programs for women, families, seniors, and juniors
• Utilize the resources of PGA programs such as Get Golf Ready, PGA Sports Academy, and others
• Assist with the training of the full facility staff in regard to player development and encourage their participation
• Work with employer to develop Player Development marketing

Golf Administration

• Recruit, hire, train, motivate, and supervise all golf department staff and maintain accurate payroll records
• Ensure evaluations and annual reviews are completed and recorded for all applicable staff
• Attend staff meetings as scheduled by management and schedule staff meetings with golf operations personnel
• Update and maintain golf shop policies and procedures and job descriptions and ensure they are adhered to and posted in the proper areas
• Maintain safety standards and safety equipment within OSHA requirements
• Assist in the publications of newsletters, informational, and promotional materials
• Participate in and compile comparison information using PGA PerformanceTrak to properly position the facility in the marketplace
• Oversee the administration of the golf handicap program
• Work closely with and provide guidance and consultation with all golf committees
• Attend applicable committee meetings and board, management, and staff meetings when requested
• Adhere to, enforce, and implement policies and procedures of the facility
• Setup regular written communication with supervisor to include facility, programming, staff and customer updates

Business and Financial

• Responsible for the financial and operational performance of the golf shop operations and golf services
• Ensure all financial goals and objectives are being achieved
• Assist in the development and preparation of budgets, including forecasting and review of all golf operations revenues and expenses on a daily, weekly, monthly, and annual basis
• Ensure systems controls are in place to safeguard assets, revenues, and resources
• In keeping with facility goals, utilize yield management techniques to maximize course usage

Other Facility/Departmental Responsibilities

• Work closely with all department heads to achieve the goals and objectives of the facility
• Maintain a close working relationship with the Golf Course Superintendent and provide advice on course playability and tournament set up
• Assist the Membership Sales Manager in the promotion of new member leads and provide a supporting role in assisting with prospective members and orientation of new members
• Coordinate plans with the Food and Beverage Manager for food and beverage needs for all golf functions

Benefits

• Health Insurance: Comprehensive health insurance coverage to keep you and your family well taken care of.
• Life Insurance: Financial security for your loved ones in the unfortunate event of your passing.
• Disability Insurance: Protection for you in case of a temporary or permanent disability, ensuring financial support during recovery.
• Retirement Plan: Save for your future with our employer-sponsored retirement plan, complete with matching contributions.
• Christmas Bonus: Celebrate the holiday season with a special bonus as a token of appreciation for your hard work.
• 50% F&B Discount: Enjoy half-price discounts on food and beverages during your shifts.
• Access to Rio Mar Team Member Events: Participate in exclusive team member events designed to build community and foster relationships.
• Referral Bonus: Receive a bonus when referring to someone joining our team.
• Free Lunch: Enjoy a free lunch during your workday, so you can stay energized and focused.
• Free Breakfast: Start your day off right with a complimentary breakfast.
• Free Parking: Convenient, free parking available at your work location.
• Free Laundry Service for Uniforms: No need to worry about cleaning your uniform - we take care of it for you!
• Free Tennis Classes: Take advantage of free tennis lessons to improve your skills and enjoy some recreation.
• Free Access to Golf Courses and Tennis Courts: Enjoy free access to our top-notch golf courses and tennis courts during your leisure time.
• Paid Holidays: Celebrate the holidays without worrying about losing income - we offer paid time off for recognized holidays.
• Academic Contribution Program: We support your education by offering contributions toward academic courses and programs.
• Career Development Opportunities: Grow within the company with access to training and opportunities to advance your career.
• Discount in Hotel Stays: Enjoy discounts when staying at our hotels, making your vacation more affordable and enjoyable.
• Cellphone Reimbursement ($50/month): Stay connected with a monthly $50 reimbursement for your cellphone expenses.