Description

Overview

PURPOSE OF POSITION: Head Professional - Great Waters

The Head Professional's primary responsibility is to provide leadership and operational direction for all aspects of golf operations and promote a culture of service excellence to exceed the members' and their guests' expectations. The Head Professional is the "Golf Ambassador" of the Club with the highest levels of integrity, professionalism, and diplomacy while maintaining a visible presence amongst the members.

They will directly manage all areas of the golf operations in conjunction with the Director of Golf, Assistant Director of Golf, and the Golf Course Superintendent to ensure the golf operations are an integrated component of the entire Club experience. A successful candidate is expected to take an active approach to ensure that long-term directions and planning align with the Core Values and Operational Standards set forth by Reynolds Lake Oconee.

A successful candidate will be expected to oversee all aspects of the golf shop, including merchandising, sales, inventory management, tee sheet management, golf cart management, starter management, marshaling, the practice facility, member event programming, and overall business management. They will work with the Tournament Director for all Member events, and they will develop and mentor the golf operations staff to become the next leaders in the industry.

Experience Required

• Class A PGA member for at least 3 years.
• 3-5 years of management experience.
• Must have customer service, training and supervision of staff, fiscal experience, and tournament organization skills.
• Golf Genius experience required.
• 5 or more years of experience in the business preferred.
• Must be able to motivate and lead staff.
• Must have excellent communication and computer skills.

Essential Responsibilities

GENERAL OVERVIEW

• Create, promote, and direct all golf activities within the Club, including the golf course and all practice facilities.

• Hire, train/develop, supervise, and evaluate the performance of all golf personnel, assistant professionals, retail staff, and outside staff.
• Motivate and develop staff, including training and development opportunities, cross-training, and promotion of personnel in conjunction with Core Values and Service Excellence Standards established at Reynolds Lake Oconee.
• Interpret and enforce the Club's policies, rules, and regulations, and rules of golf.
• Play golf with members.
• Meet regularly with the Golf Course Superintendent to review the conditions of the golf course and make recommendations on areas needing attention.

• Establish and monitor systems and procedures to ensure exceptional service and programming to members and guests.
• Provide golf lessons for members and guests as time allows.

MEMBER RELATIONS

• Coordinates with all department heads to ensure proper coordination for shared events and activities.
• Handles members and their guests' complaints/inquiries/feedback related to golf operations.
• Listens and effectively responds to members' suggestions from emails, comment cards, or phone calls related to golf operations.
• Course play- Oversee the Jonas tee sheets, starting, and monitoring play and pace while enforcing the established rules and regulations governing the use of the golf course.

MARKETING & COMMUNICATION

• Regularly review the Club website and app to ensure that all golf-related information is timely, accurate, and complete.
• Responsible for the submission of all golf-related information to be included in the monthly G-View, other periodic emails, and other internal communication material.

BUDGETING/BUSINESS MANAGEMENT

• Prepare the annual budget for golf operations and provide monthly forecasts of all golf revenues and expenses.
• Meet regularly with the Director of Golf and/or Assistant Director of Golf to discuss the operations and exceed objectives for the department.

• Supervise and schedule the work hours of golf staff within the parameters of the annual operating budget and established payroll ranges.

RETAIL MANAGEMENT

• Work with the Director of Retail to create a professional retail experience that meets the needs of the Membership. This could include management of an online retail store.
• Responsible for all inventory control procedures as well as daily checklists to ensure proper accountability of inventory.
• Complete quarterly inventory counts that meet budgetary goals.
• Assist in the development of creative merchandising events for all Membership types. Description

• Golf Shop Merchandise- administration and responsibility for operating a retail golf operation for the benefit of the membership, including an online Fenmoor Golf Shop.

Benefits

• Medical, Dental, Vision and Life Insurance
• Paid time off: vacation, sick, personal days and holidays
• 401(k) with company match.
• Flexible spending and health savings accounts
• Employee discounts: food, retail merchandise, boat rentals
• Golf privileges