Description

Marsh McLennan Agency's East Region is a leader in the employee benefits marketplace. Our associates simplify employee health and welfare benefits and risk management for regional, national, Fortune 500 and Fortune 1000 companies. We value integrity, collaboration, passion, innovation, and accountability, and we are committed to making a difference in the moments that matter for our colleagues, clients, and communities.

The Executive Client Leader of Employee Health and Benefits is responsible for overseeing and managing a team of Account Managers and Account Executives to deliver exceptional service and strategic guidance to clients. This role involves developing and maintaining strong client relationships, ensuring the successful implementation and management of employee health and benefits programs, and driving business growth. The Client Leader supports the team in managing key accounts, collaborates with internal teams to tailor solutions to client needs, and leads the team to achieve performance goals and client satisfaction.

ESSENTIAL DUTIES AND RESPONSIBILITIES include, but are not limited to the following:

• Leads, coaches, and develops a high-performing account management team; Conducts regular one-on-ones, team meetings, and performance reviews;
• Sets performance standards for direct reports, identifies skill gaps and opportunities for development, and diligently manages performance issues;
• Ensures all accounts have a clear, deliverable strategy aligned with clients' business goals and objectives; Supports account teams in setting strategic direction and thought leadership for the account base;
• Manages the assignment of new accounts based on capacity, expertise, and other relevant criterial; Monitors team capacity and reassigns accounts as needed;
• Supports account management team in handling complex client issues, negotiations, and at-risk accounts;
• Leverages relevant, current knowledge in all facets of health and welfare including benefits plan design, funding, wellness, consumerism, employee engagement and disease management;
• Collaborates with Practice Leader and peers in setting the strategic direction of the consulting practice;
• Establishes strategic, measurable goals for the account management team, with an emphasis on service quality, revenue growth, and client retention;
• Assumes responsibility for the retention, growth and development of up to a $10M+ block of business;
• Support account management in designing comprehensive account strategies including - product expansion, cross-sell opportunities, fee and contract negotiations;
• Works cross-functionally between Consulting, Sales, and Specialty teams to ensure alignment in the development and execution of account strategy for new business and renewals;
• Identifies short- and long-term talent needs, partnering with Human Resources in the recruiting process; Trains and onboards new Account Executives;
• Identifies opportunities for process improvement and supports operational efficiency initiatives;

REQUIRED EDUCATION AND EXPERIENCE:

• Bachelor's Degree preferred or the equivalent work experience
• Minimum of 15 years consulting in EH&B experience. Leadership experience preferred
• 3 years Underwriting experience preferred
• 5 years' experience with a national consulting firm

KNOWLEDGE, SKILLS AND ABILITIES

• Demonstrated leadership skills with the ability to lead and develop high-performing teams;
• Strong organizational, analytical skills and strong attention to detail;
• Excellent troubleshooting, decision making and problem solving skills;
• Solid interpersonal, verbal and written communication skills;
• Ability to work well independently and as a team member;
• Ability to prioritize projects and meet deadlines;
• Ability to follow through on and successfully execute tasks while adhering to specified quality standards;
• Aptitude for learning internal systems, applications and internal work flow of the department;
• Must be able to effectively interact and deal with people at all levels inside and outside of the company.

PHYSICAL DEMANDS AND WORK ENVIRONMENT

• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• While performing the duties of this job, the employee is:
  • Frequently required to sit; speak or hear; use hands to finger, handle, feel objects, and reach with hands and arms;
  • Occasionally required to stand and walk;
  • Extensive use of computer and keyboard and viewing of computer screen is required;
  • Specific vision abilities required by this job include vision, and ability to adjust focus.
• Other working conditions are normal for an office environment.

WORK LOCATION AND HOURS

• Work is typically performed either in a hybrid manner based out of our Conshohocken, PA, office or remotely.

The applicable base salary range for this role is $200,000 to $230,000.

The base pay offered will be determined on factors such as experience, skills, training, location, certifications, and education. Decisions will be determined on a case-by-case basis. In addition to the base salary, this position may be eligible for performance-based incentives.

We are excited to offer a competitive total rewards package which includes health and welfare benefits, tuition assistance, 401K savings and other retirement programs as well as employee assistance programs.

Marsh McLennan is committed to embracing a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age background, disability, ethnic origin, gender orientation or expression, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, veteran status (including protected veterans), or any other characteristic protected by applicable law. If you have a need that requires accommodation, please let us know by contacting reasonableaccommodations@mmc.com

Marsh McLennan and it affiliates are

EOE Minority/Female/Disability/Vet/Sexual Orientation/Gender Identity employers.

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