Description

• Assist the Director with daily HOA operations, capital projects, and strategic initiatives.
• Serve as acting operational lead in the Director’s absence, ensuring workflow continuity and timely decision-making.
• Supervise, train, evaluate, and maintain time records for the HOA Coordinator.
• In charge of Architectural Review Board process, procedures, and enforcement.
• Professionally manage and de-escalate homeowner concerns using diplomacy and solution-oriented communication.
• Coordinate across security, landscaping, property services, compliance, and administrative teams to ensure efficient community operations.
• Conduct routine property inspections and initiate, track, and verify completion of work orders.
• Oversee ARB administrative processes including application intake, review coordination, and communication with applicants.
• Prepare ARB & HOA Committee meeting agendas, supporting documentation, and official minutes; publish decisions and maintain accurate records.
• Monitor approved construction and renovation projects for compliance with approved plans and governing standards.
• Track renovation and new construction timelines, including Site Plan Management (SMP) progress.
• Coordinate ARB billing, refunds, consultant invoicing, and builder compliance requirements.
• Oversee HOA/ARB compliance tracking and work order management software.
• Maintain governance records, community website, and Rules & Regulations updates.
• Issue No Objection Letters and manage closing-related documentation.
• Process invoices, credit card transactions, and checkbook entries in accordance with established internal controls.
• Track capital project invoices and support budget alignment and monitoring.
• Assist with annual budget and capital planning.
• Support monthly financial closing procedures and documentation.
• Coordinate community recognition programs (e.g. Yard of the Month)

Requirements

• Active Florida Community Association Manager (CAM) license is required.
• Requires a high school diploma or GED; bachelor’s or associate degree preferred.
• Minimum of 5 years’ experience directly related to Community Association Management for large scale community 500+ homes specifically for Homeowner Associations.
• Requires ARC/ARB experience for homeowner’s association, a minimum of 3-5 years preferred.
• Strong knowledge of Florida Statutes Chapter 720, governing documents, and HOA operational best practices.
• Demonstrated leadership experience supervising administrative or operations staff within a community association.
• Strong organizational, leadership, regulatory knowledge, financial acumen, demonstrated professionalism, and exceptional communication skills.
• Must be able to use MS Office Suite, particularly Outlook, Excel and Word. Must be able to adapt to management software, work order, and computer programs being utilized.
• Notary Public (helpful for closings and association documentation).
• Must have strong multi-tasking and organizational skills
• Ability to interpret governing documents, policies, and applicable statues.
• Ability to interpret and follow verbal and written instructions.
• Ability to communicate effectively, both verbally and in writing and exercise diplomacy.
• Professional judgment, discretion, and confidentiality in handling records and resident matters.
• Interpersonal skills necessary to effectively interface with all levels of personnel and work in a team environment.