Description

BE AN ESSENTIAL PART OF EVERYDAY LIFE

Position: Commercial Development Manager - Community & PM O (M/F/X)
Grade: RCS J
Contract Type: Full time - Permanent
Travel Remit : Global
Travel Required : Less than 50%
Location: Global

At DHL our business is logistics , but people are our passion. With over 500,000 team members in 220 countries, we attract and retain great talent . We are one of the most innovative, most culturally diverse companies on the planet. We provide unmatched opportunities for personal and professional development. We really are a "Best Place to Work ".

eCom & Returns is a key enabler for Growth and with that also key enabler for achieving our ambitious 2X30 goals. With our Commercial Development team we want to generate new opportunities from new logos as well as global account replications. We want to increase our winnability for these opportunities in a systematic way. In any customer pursuit, we must be aligned with other participants (esp. local and regional BD and marketing teams). This requires manoeuvring in a complex stakeholder and priority landscape (often with limited time) .

DHL Supply Chain operates eCommerce and Returns operations across dozens of markets and hundreds of sites globally, each with unique characteristics and varying levels of maturity. To drive global consistency, accelerate capability development, and scale proven solutions across markets, the globaleCom& Returns communities (400+ members) are critical enablers.

TheCommunity & PMOManagerplays a pivotal role in shaping, orchestrating, and advancing these communities within a jointly aligned global setup. The role ensures seamless knowledge sharing, capability building, and strategic alignment while also establishing project governance for key global development initiatives. This position contributes directly to creating a unified, scalable, andcustomercredibleway of working that reinforces DHL's reputation as a trusted partner across markets

If this sounds like a team, you'd like to join ... keep reading.

Your key accountabilities include:

GlobalCommunityManagement

• Lead and continuously evolve the globaleCom& Returns community(400+ members across regions)

• Build and facilitate community engagement, e.g.:global community calls, webinars,leadership forums,workshops, and learning/capabilitysharingsessions

• Maintain and curate digital community spacesas "single source of truth"( e.g. Teams,SharePoint / Viva Engage / internal platforms)

• Facilitate sharing ofkey content, e.g. best practices, customer cases,innovation highlights,tools, playbooks and unique market capabilities

• Monitorcommunityadoption and engagement metrics to improve utilization and impact

Capability Development & PMO

• Facilitate and steer content gathering for community platforms

• Provide structured reporting, dashboards, anddecision-makingmaterials to senior global leadership

• RunPMOfor key commercialworkstreams, ensuring milestones, dependencies, and deliverables are clearly managed

• Establish and maintain robust project governance for global eCommerce & Returns development initiatives

• Organize andhelppreparekey meetings ( e.g. BRM, regional or functional alignment meetings, team meetings)

• Managedashboards and visual reports that communicate progress to leadership and communities

StrategicAlignment & Stakeholder Management

• Monitors&collectsglobal & regional input on market trends, competitor moves, andevolvingcustomer needs& socializesacross relevant platforms

• Prepare and deliver high-quality presentations, thought leadership materials, and strategic updates

• Coordinate across functional experts ( e.g. IT, SD, BD, OE) to ensure aligned global execution

What are we looking for from you?

Education Level

- Bachelor's degree

- English (Full professionalproficiency)

- Additionallanguages (preferred)

Experience Level

-Strong experienceinlogistics, eCommerce, supply chain, or large-scale transformation roles

-Experience in community management, cross-market collaboration, or capability-building programs

- Strongtrack recordin PMO, governance, or structured project execution in complex global environments

W hat y o u'll need to do next?

If you have a proven track record of achievement to match the requirements for this role and you are looking for your next career move, simply apply online ensuring that a full up to date CV is attached with your application.

We will ensure that all our resourcing activities are fair, transparent, and consistent across the Globe. We want to ensure that the candidate experience is of the highest professional standard.

The Company is committed to providing equality of opportunity for all employees. Furthermore, we aim to ensure our workplaces are free from discrimination and that not only employees but also our potential future employees are treated fairly and with dignity and respect. We will ensure that equality of opportunity maintains a high profile in our organisation.