Description

Client Services & Collections OfficerClient Services & Collections Officer
North Sydney | $80,000 - $85,000 + Super
Are you a customer-focused professional who enjoys building relationships, solving problems and delivering exceptional service? We are partnering with a growing financial services organisation seeking a
Client Services & Collections Officer
to join their collaborative and high-performing team.
This is an excellent opportunity for someone with customer service, collections or financial services experience who is looking to further develop their career within a supportive and dynamic environment.
The OpportunityAs a key member of the team, you will play an important role in supporting clients and stakeholders while ensuring a positive customer experience. Your responsibilities will include:

Managing incoming customer enquiries via phone and email

Conducting customer-focused collections activities for accounts in arrears

Maintaining accurate records of customer interactions and collection activities

Updating customer accounts and database information

Assisting with weekly arrears reporting

Building strong relationships with internal and external stakeholders

Providing solutions and support to customer queries in a professional manner

About YouWe are looking for an enthusiastic and personable professional who enjoys working with people and prides themselves on delivering excellent customer service.To be successful, you will ideally have:

Previous experience in customer service, client services and/or collections

Strong telephone and relationship-building skills

Excellent verbal and written communication abilities

High attention to detail and organisational skills

Strong problem-solving capabilities

A positive, proactive and team-oriented mindset

Sound Microsoft Office skills

Experience within financial services or asset finance will be highly regarded but is not essential.What's in it for You?

Salary package of
$80,000 - $85,000 + Super

Join a supportive and collaborative team culture

Career development and progression opportunities

Work with a business that values learning, development and employee growth

Opportunity to make a genuine impact and build long-term stakeholder relationships

Be recognised and rewarded for your contribution and success

If you're looking for a role where you can combine customer service excellence, relationship management and problem-solving within a growing financial services environment, we'd love to hear from you.#3011650