Description
Job Opportunity
Chief Impact Officer
Job Title: Chief Impact Officer
Reports to: Chief Executive Officer
Department: Programs/Operations
Classification: Exempt
Work Hours: Monday-Friday, with various hours full time hours based on daily events. Additional hours may be required outside of normal business hours or as set forth by the demands of the position, up to and including evenings, weekends and holidays.
Job Summary
The Chief Impact Officer (CIO) is a key executive leader responsible for driving measurable, meaningful change in the lives of those we serve. This role oversees core program areas including shelter operations, housing services, agency training, and supportive programs, ensuring that every service we provide is effective, person-centered, and aligned with our mission. The CIO will lead with both heart and strategy—guiding teams, strengthening systems, and fostering innovation to help individuals move from crisis to stability and beyond.
Job Responsibilities
Provide strategic leadership for all programmatic areas, including operations, agency training, emergency shelter, and permanent housing initiatives
Ensure high-quality, trauma-informed, and client-centered service delivery across all programs
Provide supervision to the VP of Housing Services, VP of Operations, and VP of Shelter Services
Use data and outcomes to continuously improve services and expand impact
Partner with the executive team to align program strategy with organizational goals and community needs
Build, mentor, and inspire multidisciplinary teams committed to compassionate care and measurable results
Strengthen partnerships with community organizations, funders, and public agencies to enhance service delivery and housing opportunities
Champion equity, dignity, and respect in all aspects of program design and implementation
Develop and execute a comprehensive impact strategy aligned with organizational mission and long-term goals
Translate vision into measurable outcomes across housing stability, service utilization, and client well-being
Partner with the CEO and executive team on organizational strategy, growth, and community impact initiatives
Serve as a thought leader on homelessness solutions, housing-first models, and system-level change
Ensure programs meet regulatory, funding, and accreditation requirements.
Standardize service models and ensure fidelity to best practices (e.g., trauma-informed care, harm reduction, housing-first)
Monitor program capacity, utilization, and client flow to optimize service delivery
Lead operational excellence across facilities, staffing models, and service delivery systems
Work closely to insure maintenance requests are addressed in a timely manner
Ensure that all properties are safe, clean, and effective environments
Partner with CFO on budgeting, resource allocation, and cost efficiency
Oversee vendor relationships, facility management coordination, and operational risk mitigation
Establish and oversee a performance measurement framework with clear KPIs (e.g., housing placements, returns to homelessness, length of stay)
Drive a culture of data-informed decision-making across teams
Utilize HMIS and other data systems to evaluate program effectiveness and identify improvement opportunities
Lead quality assurance, program evaluation, and reporting to funders and stakeholders
Represent the organization in Continuum of Care (CoC), government, and community coalitions
Build strategic partnerships with housing authorities, healthcare providers, behavioral health systems, and other nonprofits
Collaborate on system-wide solutions to homelessness and advocate for policy and funding improvements (nonpartisan)
Other duties as assigned
Supervisory responsibilities: Vice President of Operations, Vice President of Shelter Services, and Vice President of Housing
Interaction: Other staff, board members, supervisory personnel, guests, donors, community members, volunteers
Qualifications
Education and Experience:
Bachelors in social work, Nonprofit Management, or related field
Master’s degree in social work preferred
10+ years of progressive leadership experience in homelessness services, housing, which also must include experience overseeing operational related departments
Demonstrated success managing complex programs and operations at scale
Strong understanding of housing systems, funding streams (e.g., HUD, CoC), and service models
Passion for mission-driven work, particularly serving individuals experiencing homelessness
Experience overseeing multi-site shelter or housing operations including operational related departments
Familiarity with HMIS and program evaluation frameworks
Valid Texas driver’s license required and proof of auto liability insurance.
Physical demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Work environment: The work environment includes frequent exposure to loud noises, emotional individuals, intoxicated individuals and disruptive individuals. Occasional exposure to aggressive behaviors. Frequent exposure to communicable disease. Occasional exposure to irritating or caustic substances.
Employment is contingent upon the final candidate successfully completing a background check and passing a drug screening.
Application Process:
Interested individuals should submit a resume and cover letter to towen@journeyhome.org
Requirements
Qualifications
Education and Experience:
Bachelors in social work, Nonprofit Management, or related field
Master’s degree in social work preferred
10+ years of progressive leadership experience in homelessness services, housing, which also must include experience overseeing operational related departments
Demonstrated success managing complex programs and operations at scale
Strong understanding of housing systems, funding streams (e.g., HUD, CoC), and service models
Passion for mission-driven work, particularly serving individuals experiencing homelessness
Experience overseeing multi-site shelter or housing operations including operational related departments
Familiarity with HMIS and program evaluation frameworks
Valid Texas driver’s license required and proof of auto liability insurance.
