Description

Join a team that turns strategy into campaigns customers actually feel. You will help deliver credit card marketing across key channels with precision, speed, and a customer-first lens. If you enjoy cross-team collaboration and making processes better, you will thrive here.

Job Summary

As a Campaign Management Associate in Marketing Growth and Innovation, you drive execution and creative management of credit card marketing campaigns across channels such as email, direct mail, and owned media. You coordinate timelines, stakeholders, and approvals to ensure campaigns are delivered accurately and on time. You look for ways to improve end-to-end processes while balancing customer experience, speed to market, and a strong control environment. Your work helps us deliver marketing that is clear, compliant, and consistent for customers.

Job responsibilities

• Execute credit card marketing campaigns aligned to strategic direction on product positioning, offers, and placement
• Manage creative development and coordinate campaign assets across supported channels
• Lead campaign workflows, timelines, and approvals to ensure seamless end-to-end delivery
• Partner with a diverse, dispersed group of stakeholders to drive alignment and timely decisions
• Maintain a customer-first lens to support a consistent, high-quality customer experience
• Identify process gaps and implement improvements that increase efficiency and speed to market
• Apply strong attention to detail to ensure accuracy across creative, offers, and execution details
• Support clear documentation of campaign requirements, decisions, and approvals
• Monitor execution progress and proactively resolve risks, issues, and dependencies
• Ensure campaigns meet regulatory and internal review requirements
• Promote a strong control environment through disciplined adherence to procedures and processes

Required qualifications, capabilities, and skills

• Three or more years of campaign management or project management experience in marketing, advertising, media, agency, or creative strategy
• Bachelor's degree required
• Strong project management skills with the ability to manage multiple priorities and deadlines
• Results-oriented mindset with strong attention to detail and follow-through
• Proven problem-solving skills and comfort navigating ambiguity
• Strong written and verbal communication skills, with the ability to influence and align partners
• Strong interpersonal skills and demonstrated leadership potential
• Flexible, positive, and collaborative working style
• Curious, improvement-focused mindset that embraces technology and challenges the status quo
• Customer-obsessed approach, with an ability to consider the end-to-end customer experience
• Demonstrated commitment to risk awareness, controls, and compliance in customer-facing work

Preferred qualifications, capabilities, and skills

• Credit card or broader financial services marketing experience
• Experience supporting multi-channel campaigns, including email, direct mail, and owned media
• Experience improving workflows and operational processes across marketing execution
• Familiarity with creative development and approval workflows in regulated environments

About Us

Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

Equal Opportunity Employer/Disability/Veterans

About the Team

\n Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions - all while ranking first in customer satisfaction.\n
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\n We offer a broad array of credit cards to meet the needs of individuals and small businesses, including Chase-branded and co-branded cards in partnership with well-known companies and organizations. Merchant Services is a leading provider of payment, fraud and data security for companies, capable of authorizing transactions across global currencies.\n