Description

Overview

Ellendale Country Club was designed by Joseph S. Finger/(R) Frank 'Max' Maxwell, Jr., CGCS/Nathan Crace, the Ellendale golf course opened in 1967. The 18-hole Par 72 course measures 7,120 yards of golf from the Black Tees. The Putting Greens are Miniverde Ultra Dwarf Bermuda. Ellendale Country Club has hosted numerous Professional and Amateur championships & qualifiers including the APT Golf Pro Tour Series. The course record of 63 is held by Bubba Watson.

• Ellendale is a Private Equity Country Club. We do not allow outside daily fee play.
• All guests must be accompanied by a member.
• Ellendale has 18 holes with well-manicured, Miniverde Bermuda greens
• Driving Range
• Practice putting and chipping greens
• Full-service proshop with clubfitting and club repair
• Golf lessons
• Golf manufacturer "Demo Days"

Essential Responsibilities

This position is responsible for promoting the game of golf and the club while providing the exceptional service to the Members and guests of the club. Responsibilities include providing quality service, overseeing and assisting with the golf shop operations and participating in driving revenue and programming efforts.

This position reports directly to the Director of Golf or Head Golf Pro and indirectly to the General Manager of the club. The Golf Pro directly supervises outside service personnel, Starters, and Marshalls as directed.

Daily Duties:

• Responsible for efficient and friendly customer service throughout the pro shop, checking in golfers, accurately ringing up charges at the register and properly checking in all golfers prior to play. This also includes proper cash handling procedures as well as making sure that all standards of operations are being met.
• Maintain control of the tee sheet, including walkups and pairings. Collect all guest, cart and other fees.
• Respond to inquiries and make tee-times for Members and guests both in person and over the phone. Converse with Members and guests in a friendly manner. Focus your attention on Members and guests needs and remain calm, professional and courteous at all times, even when under pressure.
• Organize and promote all Club Tournaments and other special events/functions at the Club.
• Provide professional instruction for Member/Guests as requested according PGA Standards.
• Oversee all aspects of outside golf operations and staff to include Starters and Golf Shop attendants to ensure proper performance while following all daily procedures and policies. This includes staging area, range, golf cart storage, etc.
• Promote the game of golf and the Club while maintaining a high level of professionalism and service.
• Develop relationships with Members and guests by participating in events and one on one, including playing golf, as approved by management.
• Responsible for inventory controls, checking-in merchandise in accordance with procedures, organization of storage and display areas. Keep up inventory levels of constantly stocked items (i.e. shirts, socks, gloves, hats, balls, etc.). Follow up on all special orders making sure customers are aware of the receipt of their orders in accordance with established procedures.
• Take care of all return merchandise and issue proper credits to customer.
• Perform close of business functions following guidelines and procedures established by the Club.
• Ensure daily assignments are completed in their respective areas to meet Club standards (i.e. orderly/organized work areas, straighten/arrange entry area, straightening/stocking of golf shop, etc.).
• Assist fellow Employees, Members and guests to ensure delivery of the of service without being directed. Be aware of team members and the environment and participate as a member of the team.
• Notify supervisor of Member/Guest complaints at the time they occur. Resolve customer complaints as soon as possible.
• Assist the Director of Golf or Head Golf Pro with financial responsibilities, games plans, and ensuring timecards are complete and accurate at the end of each pay period.

Benefits

Health & Dental Insurance

Playing/Practice Privelages

PGA Dues and Education Assistance