Description

Employment Status:

Full time (29-40 Hrs)

Type of Employment:

Staff

# of openings:

1

Location:

ASU-Jonesboro

Proposed Salary Range:

Commensurate with Experience

Closing:

11/3/26

Please note: All postings close at 12 A.M. CST on the closing date. This employer participates in E-Verify.

Position Summary:

This position reports to the Senior Associate Director for Enrollment Outreach and supporting the Associate Director of Transfer Admissions and collaborating with the Campus Experience Coordinator, plays a pivotal role in the overall guest experience for prospective students and their families in the Welcome Center.

This position coordinates the recruitment, hiring, training, scheduling, and management of student staff who serve as tour guides and ambassadors. Additionally, serving as the backup in-house admissions counselor assistant for both transfer student and first-year recruitment.

This role is responsible for assisting with emails, phone calls, and in-person service for transfer students and incoming students while being primarily located in the Welcome Center.

Duties & Responsibilities:

• Responsible for managing the day-to-day logistics, appearance, and operational readiness of key guest-facing spaces within the Welcome Center, including the Welcome Desk, Presentation Room, and other high-traffic visitor areas.
• Oversees the recruitment, training, and performance of student tour guides in these guest-facing spaces to ensure a welcoming, professional, and service-oriented experience for prospective students, families, and university guests.
• Works collaboratively to maintain exceptional presentation standards and deliver a high-quality visitor experience
• Responsible for overseeing the onboarding, training, and certification process for newly hired student tour guides
• Coordinates and tracks all required training milestones, ensuring guides successfully progress through certification requirements and are fully prepared to represent the university
• Serves as one of the primary points of contact for new tour guides, providing guidance, answering questions, and offering ongoing support throughout the training process
• Additionally, has primary oversight of continued training for all student tour guides throughout the year. Including identifying needed training areas and creating training protocols for exceptional Welcome Ambassadors
• Maintains accountability standards, monitors individual progress, and works proactively to address challenges, ensuring a positive training experience and a high level of preparedness, professionalism, and performance among student staff
• Maintain up-to-date knowledge of admissions processes and university programs to provide accurate and insightful guidance to prospective students and families
• Oversee and audit inventory tracking for Campus Visits storage and materials
• Perform all other duties as assigned to support Arkansas State University's mission.

Knowledge/Skills/Abilities:

• Ability to comply with University policies

• Maintain regular and punctual attendance

General Days/Hours:

Monday - Friday
8:00 a.m. - 5:00 p.m.
Some nights and weekends can be required
Additional hours as requested and/or needed
Regular and reliable attendance

Other:

Please note: all position postings close at 12:00 A.M. CST on the position closing date

Minimum Qualifications:

A bachelor's degree and one year of relevant experience are required.

A valid US Driver License with a clear driving record of at least two years is required.

Two (2) years of relevant experience are preferred.

Other job-related education and/or experience may be substituted for all or part of these basic requirements, except for certification or licensure requirements, upon approval of the qualifications review committee.

E-Verify Participation Notice:

https://www.e-verify.gov/sites/default/files/everify/posters/EVerifyParticipationPoster.pdf

E-Verify Right to Work:

https://www.e-verify.gov/sites/default/files/everify/posters/IER_RightToWorkPoster%20Eng_Es.pdf