Description

Overview

The 1st Assistant Golf Professional is responsible for overseeing the daily operations of the golf department and ensuring an exceptional experience for members and guests. The role supervises all non-exempt golf staff, manages pro-shop merchandising, and oversees daily pro-shop operations, outside services, and all golf-related activities while ensuring adherence to company policies and operational standards. This position plays a key role in enhancing member engagement and satisfaction through effective leadership and operational excellence.

Experience Required

• High school diploma, GED, or equivalent.
• Completion of PGA certification highly preferred (minimum level 2).
• Strong customer service experience with extensive knowledge of golf fundamentals.
• Proven ability to handle confidential company information and sensitive employee matters with discretion and professionalism.
• Commitment to upholding the highest level of ethical work standards.

Essential Responsibilities

• Train and lead golf and pro-shop attendants and outside services staff to ensure exceptional customer service and prompt resolution of member concerns.
• Conduct performance evaluations and provide feedback and recommendations regarding compensation, advancement, and training.
• Address personnel matters including counseling, written warnings, suspension, or termination in coordination with HR and management.
• Develop and oversee work schedules and recruit and hire qualified personnel.
• Ensure cleanliness and organization of outside service areas, practice ranges, and golf cart storage.
• Enforce company policies, operational standards, safety protocols, and conduct codes.
• Oversee golf operations including the pro-shop, outside services, and practice facilities.
• Manage financial performance of pro-shop merchandise including profit and loss, budgeting, inventory control, and purchasing strategies.
• Optimize merchandising through displays, pricing, promotions, and fulfilling member orders.
• Plan and execute club tournaments and special events and oversee the handicap program.
• Foster member relationships by promoting golf programs and participating in community-building and player development activities.
• Guide staff in delivering programs aligned with Invited and PGA standards, including clinics, private lessons, and programs for adults, juniors, and seniors.
• Provide leadership of the golf department in the absence of the Director of Golf/Head Golf Professional.

Benefits

• Medical, dental, and vision coverage
• Life insurance
• Short-term and long-term disability insurance
• 401(k) retirement savings plan
• Generous paid time off and leave programs