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PINE STREET INN
Massachusetts - Boston Metro, United States
6 days ago
PINE STREET INN
Massachusetts - Boston Metro, United States
6 days ago
PINE STREET INN
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PINE STREET INN
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PINE STREET INN
Massachusetts - Boston Metro, United States
6 days ago

Description

SCHEDULE: 40 hoursSunday - Wednesday, 6:45 a.m. - 5:15 p.m., weekends and holidays as needed.  This position is essential in the event of an emergency.

JOB DESCRIPTION:

The 7-3 Shift Guest Services Supervisor is responsible for the frontline management of the Inn, which provides emergency shelter and supportive housing programs for homeless women.  The Shift Supervisor will work within a best practice framework to coach, mentor and supervise the shift to uphold Harm Reduction, Motivational Interviewing and Trauma-informed Care.  

While upholding the mission of respect and care to the Inn’s guests, the Supervisor ensures that programs are succeeding in transitioning long-term homeless individuals into permanent housing and reducing lengths of shelter stays for other homeless individuals through diversion, rapid rehousing and other evidence-based strategies.  

Working with the Senior Supervisor, Shelter Director and other supervisors, the 7-3 Guest Services Supervisor is responsible for implementing, and maintaining all approved Pine Street Inn regulatory, personnel, facilities, program, operations, financial and security policies, protocols and procedures.

The 7-3 Guest Services Supervisor is responsible for managing and assessing the performance of direct reports toward achieving annual strategic goals, and is also responsible for: Preparing and sharing shift reports with other PSI Programs at the end of every shift, and Creating  weekly staffing schedules to ensure safe practices. 

The 7-3 Shift Supervisor will ensure that their shift provides exceptional customer service both internally and externally. They will work in partnership with other PSI departments and community partners to provide integrated service delivery which furthers our mission to eliminate homelessness.  Attention to detail and accuracy is critical in this position.

The 7-3 Shift Supervisor will work from, as well as motivate and coach the program staff, to adopt and enliven the following principles:

  • Shelter is a temporary safety net, not a home. 
  • All people experiencing homelessness, regardless of their housing history and duration of homelessness, can achieve housing stability in permanent housing.
  • Never warehouse or institutionalize our guests in our shelters
  • Everyone is “housing ready.” Sobriety, compliance in treatment, or even a clean criminal history is not necessary to succeed in housing. Rather, homelessness programs and housing providers must be “consumer ready.”
  • Leverage guests’ strengths, assets, and connections to move quickly out of shelters and to any other housing
  • Recognize the impact of violence and victimization on development and coping strategies
  • Employ an empowerment model
  • Maximize guest choices and control over her/his recovery based in a relational collaboration
  • Create an atmosphere that is respectful of the guests’ need for safety, respect, and acceptance
  • Emphasize the guests’ strengths, highlighting adaptations over symptoms and resilience over pathology
  • Minimize the possibilities of re-traumatization
  • Strive to be culturally competent and to understand each person in the context of his or her life experiences and cultural background
  • Solicit guest input and involve guests in designing and evaluating services


Requirements

REQUIREMENTS:

EDUCATION/TRAINING:      

  • BA, BSW or equivalent OR
  • High school diploma with a minimum of two (2) years of management/supervisory experience

KNOWLEDGE/EXPERIENCE:        

  • Organization skills
  • Some knowledge of addictions, mental illness and homelessness
  • Supervisory experience; building effective teams

MENTAL ABILITIES/SKILLS

  • Superior organizational, written and verbal communications skills and demonstrated project management experience.
  • Superior interpersonal skills
  • Demonstrated commitment to Pine Street Inn’s mission and values
  • Demonstrated positive approach to change
  • Excellent computer skills including Word, Excel, Outlook and ETO
  • Ability to work effectively under pressure, take initiative, and is both self-directed and capable with taking direction well
  • Willingness to work  evenings and early mornings as needed
  • Works proactively to keep up with program innovations and new administrative technologies
  • Demonstrated ability to successfully work in a goal-oriented, team environment
  • Ability to respond quickly, confidently and calmly in emergency situations
  • Enthusiasm, positive attitude, sense of humor and can-do attitude

PHYSICAL ABILITIES/SKILLS:

  • Ability to sit for long periods of time
  • Ability to access different building locations
  • Requires stooping, bending, and stretching
  • Ability to safely lift guests as needed
  • Use of a computer for email, word processing and spreadsheets; and other office equipment (fax, copier etc.) as needed.

PREFERRED:     

  • BA in psychology, social work or related field
  • Training and successful application of Trauma-Informed Care practices
  • Training and successful application of Crisis Prevention and Intervention
  • Training and successful application of Motivational Interviewing

ESSENTIAL FUNCTIONS INCLUDE BUT ARE NOT LIMITED TO:

Supervisory Leadership

  • Working with the Shelter Director, engage staff in evolving shelter operations in accordance with the agency’s strategic plan.
  • Implement approved annual program goals and plans that focus staff and other resources towards transitioning long term homeless individuals into permanent housing and reducing lengths of shelter stays for other homeless individuals through diversion, rapid rehousing and other evidence-based strategies.
  • Lead staff in consistently delivering services that emphasize dignity, respect and fairness in all interactions with the Inn’s guests.
  • Develop and implement strategies for effective staff recruitment and retention; develop cohesive and supportive work environment that values positive team morale
  • Facilitate cooperative relationships with all departments and external collaborators contributing to the services provided to homeless individuals including: program administration; outreach, other shelters; mental health services; health care clinics; security; permanent housing programs; finance; human resources; development, external affairs and volunteer departments; workforce development; facilities, clothing and food services; housing organizations; women’s organizations; and city, state, and federal health, homeless, and law enforcement agencies.

Supervision

  • Working with the agency and Inn’s leadership, implement and maintain all approved Pine Street Inn regulatory, personnel, facilities, program, operations, financial policies, protocols and procedures.
  • Working with Pine Street Inn’s Human Resources department, hire employees through the appropriate Inn policies and procedures. Insure that all human resource policies and procedures – including required orientation, training, time sheets, benefits enrollments, etc. are appropriately communicated, followed, documented and evaluated for all direct reports.
  • Implement and evaluate annual performance of all assigned shelter staff including specific objectives connected to the agency’s overall strategic and annual plans, achievement of guest service plans and data management.
  • Process payroll and scheduling, maintaining and records for both.
  • Provide consistent weekly supervision of direct reports, delegating appropriate work as needed.
  • Provides support to direct care staff in a crisis environment.
  • Supervise shift programs and procedures to insure their success, including holiday planning, fire drills, meals, clothing distribution, supplies/storage,  guest search and security desk, guest mail, and coat room services.
  • Participate in shelter and Inn meetings of supervisors and staff to ensure that information is shared, progress against goals is articulated, and ongoing activities and efforts are consistent and coordinated.  Provide frequent opportunities for staff to share their ideas and input.

Compliance

  • Working with Pine Street’s Department of Program Evaluation, ensure that both self and shelter staff are properly trained and implementing HMIS data collection procedures.  Ensure accuracy and completeness of the data collected and entered.  Submit reports and respond to special information requests promptly and as needed.
  • Responsible for oversight and accuracy of monthly efforts and referrals, tracking and utilizing HMIS weekly dismissals and any other HMIS data tasks as assigned.
  • Insure that all shift work is in compliance with agency policies, procedures contracts and grants supporting that the work of the shelter.

Safety and Security

  • Working with the Associate Director and Pine Street Inn’s Director of Security, ensure comprehensive and consistent implementation by self and staff of safety and security training, policies, procedures and monitoring as determined by Pine Street Inn to enhance the safety of staff and guests and the neighborhood, with particular attention to searches, implementation of Crisis Prevention and Intervention training and safety plans, protocols and procedures.
  • Working with Pine Street Inn’s Operations Department and the Inn’s Health and Safety Committee, ensure that self and staff implement required safety/ hazard policies and procedures.

Other Duties

  • Participate in training, work groups and meetings as directed by the Associate Director, Shelter Director, Vice President for Emergency Services, Chief Program Officer and President and Executive Director.
  • Communicate and support management decisions and the inn’s initiatives, policies and procedures.
  • Performs other related duties as assigned by the Associate Director, Shelter Director, Vice President for Emergency Services, Chief Program Officer or President and Executive Director.

Job Information

  • Job ID: 60027341
  • Location:
    Massachusetts - Boston Metro, United States
  • Position Title: Women's Shelter Day Shift Supervisor
  • Company Name: PINE STREET INN
  • Industry: Housing and homelessness
  • Job Function: Direct Care/Residential Staff
  • Job Type: Full-Time
  • Min Education: BA/BS/Undergraduate
  • Min Experience: 2-3 Years
  • Salary: $21.00 (Hourly Wage)
Services (non-profit)
Boston , MA , US

Everyone deserves a place to call home. That's why Pine Street Inn provides a comprehensive range of services, including permanent supportive housing, job training and placement, emergency shelter and street outreach to more than 1,600 homeless men and women each day. Founded in 1969, Pine Street is the largest resource for homeless men and women in New England. Pine Street Inn is a not-for-profit organization committed to men and women in need of shelter, sustenance, and the basic moral and material supports necessary t...

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