Description

Description

For over 50 years, ICF has partnered with hundreds of organizations all over the world on transformative projects, all the while transforming ourselves. We are seeking a Mail Services Specialist to support our HQ-Mailroom. As a Mailroom Specialist in the Global Real Estate and Facilities team, you will be supporting approximately 50+ locations. The role plays a vital part within the shipping and receiving department here at HQ.

This role is based in our office in Reston, VA reporting to ICF's Manager of HQ Mail Services & Facilities.

As the Mail Services Specialist, you will:

• Receives, sorts, files, and delivers U.S., express, inter- and intra-company mail including certified, registered, and sensitive mail
• Sort and distribute all incoming mail, same day of receipt.
• Resolve issues with incorrect, returned mail.
• Pickup outgoing mail from mail stops and apply correct postage.
• Prepares, posts and sorts, by destination code, outgoing mail ensuring compliance with all postal and export regulations
• Communicating with all employees, hybrid, remote and on-site.
• Working with all vendors, FedEx, UPS, DHL, Stamps.com, USPS, Couriers
• Communicating with Postmasters in all regions including Working with Customs to clear for Int'l packages and ensuring the office is adequately stocked with mail supplies.
• Respond appropriately to urgent requests/issues as needed.
• Ability to bend and lift up to 50 lbs.
• Work together with Facilities Team.
• Other duties and tasks assigned.

Supporting Business Services, you will:

• Support various internal departments with shipping detail history receipts and various tasks.
• Monitor general mailroom email and respond effectively to employees/client requests.
• Maintains records, prepare forms, verifies information and resolves routine problems.
• Process and review mail services vendor invoices weekly online: verifying to ensure accuracy and conducting research as needed.
• Receiving all Purchase Order Request.
• Provides guidance and information to customers, assisting them with material input.

Requirements:

• High School degree or GED
• 2+ years of experience in Corporate Mail Services.
• 1+ years of customer service experience
• Valid driver's license

What we would like:

• 5+ years of professional experience in a corporate environment
• Shipping/Mailroom knowledge and experience.
• Detail Oriented, Prioritizing Requests
• Strong writing and communication skills.
• Strong collaboration and teamwork
• Ability to interact with Corporate Personnel and Service providers at all levels.
• Strong Microsoft Skills (Word, Outlook, Excel, PowerPoint, SharePoint)

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Working at ICF

ICF is a global advisory and technology services provider, but we're not your typical consultants. We combine unmatched expertise with cutting-edge technology to help clients solve their most complex challenges, navigate change, and shape the future.

We can only solve the world's toughest challenges by building an inclusive workplace that allows everyone to thrive. We are an equal opportunity employer, committed to hiring regardless of any protected characteristic, such as race, ethnicity, national origin, color, sex, gender identity/expression, sexual orientation, religion, age, disability status, or military/veteran status. Together, our employees are empowered to share their expertise and collaborate with others to achieve personal and professional goals. For more information, please read our EEO & AA policy.

Reasonable Accommodations are available, including, but not limited to, for disabled veterans, individuals with disabilities, and individuals with sincerely held religious beliefs, in all phases of the application and employment process. To request an accommodation please email icfcareercenter@icf.com and we will be happy to assist. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations. Read more about non-discrimination: Know Your Rights and Pay Transparency Statement.

Pay Range - There are multiple factors that are considered in determining final pay for a position, including, but not limited to, relevant work experience, skills, certifications and competencies that align to the specified role, geographic location, education and certifications as well as contract provisions regarding labor categories that are specific to the position. The pay range for this position is:
$33,033.00 - $56,156.00

Reston, VA (VA30)