Description

Summary

Join the Hyatt family! We are seeking individuals who are passionate about providing exceptional care and service to others. At Hyatt, we offer comprehensive on-the-job training and take pride in supporting the growth and development of our colleagues.

We provide a competitive benefits package, including Medical, Dental, and Vision coverage, 401(k), Life Insurance, Short-Term and Long-Term Disability, Employee Assistance Program (EAP), Tuition Reimbursement, and outstanding Travel Perks.

Come grow your career with us!

At Thompson Nashville, we believe our guests select Thompson because of our caring and attentive Colleagues who are focused on providing efficient service and meaningful experiences.

The Director of Front Office is responsible for all functions of the Front Desk, Bell, Guest Services, Concierge, and Valet. As a department head, this person will direct and work with managers and colleagues to successfully execute all front office operations, including guest arrival and departure procedures. This position must possess strong communication skills and demonstrate leadership abilities.

Essential Functions

• Responsible for short and long term planning and the management of the hotel's Front Office operations
• Develop and recommend the budget, labor cost plans and objectives and manages within those approved plans
• Maintain guest room inventory
• Coach and counsel colleagues to reflect the company's service standards and procedures
• Perform all tasks of a Front Office Staff as needed to facilitate service
• Ensure all operations and cash handling are done per policies and procedures
• Maintain excellent communication with the housekeeping department
• Maintain information on prices, rates, specials, packages, programs, etc, while ensuring all staff are trained in all areas
• Analyze, investigate, and resolve guest complaints
• Create expectations, lead people, manage processes, and hold people accountable for the agreed upon activities and time tables
• Ensures proper staffing levels for customer service goals

Qualifications

• 5 years or more of progressive hotel Rooms Management experience
• Service oriented style with professional presentations skills
• Hotel/Hospitality degree an asset
• Must possess the following strengths: high energy, entrepreneurial spirit, motivational leader, effective communicator, effective in providing exceptional customer service and ability to improve the bottom line
• Clear concise written and verbal communication skills in English
• Must be proficient in Microsoft Word and Excel
• Must have excellent organizational, interpersonal and administrative skills