Description
JOIN OUR MISSION
This is more than a technical role-it is an opportunity to support state governments across the South through high-quality, reliable digital platforms. The Web & Digital Products Associate plays a critical role in ensuring CSG South's website and digital products are accurate, accessible, and delivered with consistency in a fast-paced, deadline-driven environment. If you enjoy hands-on digital work, value precision and quality, and are motivated by supporting a member-driven organization, we invite you to join our team.
WHO WE ARE
The Southern Office of The Council of State Governments (CSG South) empowers and elevates public servants across the 15 Southern states. Through policy innovation, leadership development, and regional collaboration, we equip leaders to serve their constituents with excellence. We live out our core values in all that we do:
Servant's Heart - We lead by serving others.
Ambitious - We set bold goals and pursue them relentlessly.
Adaptable - We respond to challenges with innovation and agility.
Accountable - We honor commitments and own our outcomes.
Credible - We earn trust through excellence and integrity.
1BPOSITION SUMMARY
CSG South seeks a detail-oriented and collaborative Web & Digital Products Associate to manage and support the organization's website, enhance and grow the organization's online presence, and growing suite of digital products. This role serves as the primary day-to-day administrator of CSG South's WordPress website and supports digital content delivery across webinars, multimedia platforms, and an online learning portal. Positioned within the Marketing & Communications team, this role focuses on implementation, optimization, and continuous improvement-not advanced software development or IT infrastructure. The Web & Digital Products Associate ensures digital platforms are user-friendly, accessible, search-optimized, and aligned with organizational priorities and brand standards.
ROLE RESPONSIBILITIES
Website Management & Optimization
Serve as the primary administrator for CSG South's WordPress website, including page creation, content updates, and routine maintenance.
Ensure website functionality, mobile responsiveness, accessibility, and overall user experience meets organizational standards.
Implement on-page Search Engine Optimization (SEO) and Answer Engine Optimization (AEO) best practices, including metadata, structured content, and search-friendly layouts.
Monitor website performance and identify opportunities for improvement using analytics and user behavior insights.
Coordinate with external vendors or technical partners for advanced development needs, upgrades, or troubleshooting beyond the scope of routine maintenance.
Digital Content & Web Presence
Support digital publishing for webinars, virtual events, video libraries, podcasts, and YouTube content.
Collaborate with Marketing & Communications staff to translate campaigns, events, and programs into effective digital experiences.
Maintain consistency in branding, navigation, and content presentation across all digital platforms.
Analytics, Reporting & Continuous Improvement
Track website and digital platform performance using tools such as Google Analytics and Google Search Console.
Prepare regular summaries and insights to monitor digital trends, and inform content strategy, usability enhancements, and search performance improvements.
Assist with testing, quality assurance, and post-launch evaluation of new web pages and digital initiatives.
Online Learning & Digital Products Support
Support the launch and ongoing maintenance of CSG South's online learning portal.
Assist with content uploads, organization, and basic user experience testing within the learning platform.
Serve as a liaison between the Marketing & Communications team and learning platform vendors or partners.
Ensure visual branding and navigation between the website and learning tools are aligned.
Collaboration & Internal Support
Work closely with the Director of Marketing & Communications and the CSG South Directors' team to implement digital projects and priorities that support all CSG South departments.
Provide technical guidance and best-practice recommendations related to web publishing and digital accessibility.
Maintain documentation, workflows, and basic training resources related to the website and digital systems.
QUALIFICATIONS
2-4 years of experience managing or supporting websites, preferably using WordPress and executing digital marketing strategies.
Working knowledge of HTML/CSS and content management systems.
Foundational understanding of SEO principles and website analytics.
Strong attention to detail, organization, and time management skills.
Experience working with WordPress builders such as Elementor or Divi.
Familiarity with accessibility standards (WCAG/ADA).
Experience supporting multimedia content, including video, webinars, or podcasts.
Exposure to online learning platforms or digital education tools.
Experience coordinating with vendors, consultants, or external technical partners.
Experience with standard Microsoft 365 tools, such as Outlook, SharePoint, Word, PowerPoint, etc.
Experience with project management software, such as Monday.com.
Genuine interest in and commitment to advancing the organization's mission, values, and goals.
Strong interpersonal skills, including self-awareness, sensitivity, and valuing others.
Dedication to public service with an unfailing commitment to act with civility, be nonpartisan in performing CSG duties, and be a responsible steward of member and donor funds.
A creative mindset with the ability to bring forward innovative ideas and execute.
Bachelor's degree in communications, marketing, web design, information systems, or a related field, or equivalent professional experience.
Willingness to travel occasionally (up to 5%) for conferences, events, or meetings as needed.
WE ALSO OFFER
A hybrid work schedule: Based in Decatur, GA, with the option to regularly work from home on Tuesday and Thursday unless traveling, discontinued, or temporarily suspended for business reasons.
Generous personal paid and sick leave policies plus 12 paid holidays.
Office closure the week between Christmas and New Year's Day, a paid day off in the month of your birthday, and other periodic telework or paid days off. These benefits are at the discretion of the Regional Director.
A recently renovated office with amenities such as beverages, an in-office business casual dress code, and a collaborative floor plan with options for various workstyles and sit-to-stand desks.
To learn more about CSG South visit us at www.csgsouth.org. To learn more about careers at CSG, and about our comprehensive benefit offerings, including medical, dental, vision, retirement, paid time off, PSLF eligibility and more, please visit our website here.
COMPENSATION
The salary range for this position, based in Decatur, Georgia, is $60,000 to $70,000. This salary range is subject to change based on work location and market conditions.
APPLICATION INSTRUCTIONS
Interested applicants must complete the online application and include resume and cover letter.
Equal opportunity employer as to all protected groups, including protected veterans and individuals with disabilities.
For more information, or to apply now, you must go to the website below. Please DO NOT email your resume to us as we only accept applications through our website.
https://csg.applicantpro.com/jobs/3962589-1022657.html
