Description

Workday Payroll AMS Lead Consultant

Location: Remote, United States
Preferred: West Coast candidates, though applicants from anywhere in the U.S. are welcome

The Role

We're looking for a Workday Payroll AMS Lead Consultant to join our team and play a key role in supporting clients with complex Workday Payroll needs in a fast-moving Application Management Services (AMS) environment.

This role is ideal for an experienced Workday professional with deep expertise in Payroll, ideally including Canadian Payroll, who can also bring broader knowledge across related areas such as Time Tracking and Absence. While AMS experience is highly valued, we're also open to candidates with strong Workday Payroll expertise gained through implementation, post-production support, or client-side ownership.

As a Lead Consultant, you'll serve as a senior functional expert, escalation point, and trusted advisor to both clients and internal team members. This is not a direct people management role, but it does require someone who can mentor others, provide guidance, and help the team navigate issues with confidence and professionalism.

What You'll Do

• Lead and support Workday Payroll client engagements within an AMS model
• Act as a subject matter expert in Workday Payroll, with a strong preference for Canadian Payroll
• Troubleshoot and resolve urgent or complex payroll-related issues in a timely manner
• Support adjacent functional areas such as Time Tracking and Absence, where applicable
• Serve as an escalation point for consultants and help guide issue resolution
• Deliver a high level of client service by providing not just solutions, but also thoughtful advice and consultation
• Translate technical or complex system issues into clear, client-friendly communication
• Manage and prioritize multiple tickets, requests, and competing demands in a dynamic environment
• Collaborate closely with colleagues across the team to ensure quality, responsiveness, and strong client outcomes
• Mentor and coach less experienced consultants as needed

What We're Looking For

Required Experience

• Strong experience with Workday Payroll
• Experience working in a consulting, support, or client-facing Workday environment
• Ability to operate as a senior-level resource and trusted advisor
• Strong communication and stakeholder management skills
• Experience handling issue resolution in a fast-paced, service-oriented environment

Preferred Experience

• Experience with Canadian Payroll
• Exposure to Time Tracking and/or Absence
• Previous experience in an AMS/support model
• Workday implementation experience or experience supporting Workday Payroll on the client side

Who You Are

You're someone who thrives in an environment that is less rigid and more responsive by nature. AMS work can be fast-paced, unpredictable, and highly client-driven, so success in this role requires someone who is:

• Comfortable working in ambiguous, less structured environments
• Highly organized and able to shift between priorities quickly
• Customer-focused, with a mindset of going beyond ticket completion to deliver real value
• Proactive, responsive, and calm under pressure
• A clear and polished communicator who can explain complex topics simply
• Collaborative and willing to jump in where needed
• Mature in your career and confident in mentoring others

Why Join Us?

This is an opportunity to join a collaborative remote team and make a meaningful impact in a high-visibility Workday Payroll role. You'll have the chance to help clients solve critical business issues, support team development, and bring a consultative approach to Workday AMS delivery.

If you're a strong Workday Payroll professional who enjoys solving problems, partnering with clients, and operating as a senior functional lead, we'd love to hear from you.

Work authorization
This role is not eligible for employer-sponsored work authorization now or in the future. Applicants must be legally authorized to work in the United States, without current or future sponsorship.

Mercer is a business of Marsh (NYSE: MRSH), a global leader in risk, reinsurance and capital, people and investments, and management consulting, advising clients in 130 countries. With annual revenue of over $27 billion and more than 95,000 colleagues, Marsh helps build the confidence to thrive through the power of perspective. For more information about Mercer, visit mercer.com, or follow us on LinkedIn and X.

Marsh is committed to embracing a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age background, disability, ethnic origin, family duties, gender orientation or expression, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, veteran status (including protected veterans), or any other characteristic protected by applicable law. If you have a need that requires accommodation, please let us know by contacting reasonableaccommodations@marsh.com.

The applicable base salary range for this role is $111,600 to $223,200.

The base pay offered will be determined on factors such as experience, skills, training, location, certifications, education, and any applicable minimum wage requirements. Decisions will be determined on a case-by-case basis. In addition to the base salary, this position may be eligible for performance-based incentives.

We are excited to offer a competitive total rewards package which includes health and welfare benefits, tuition assistance, 401K savings and other retirement programs as well as employee assistance programs.

Applications will be accepted until: June 30, 2026