Description

JOB/POSITION SUMMARY:  Complete coordination of wishes and all corresponding logistics within the pre-determined budget for each wish, wish children, and families.

JOB/POSITION RESPONSIBILITES:

       Coordinates the granting of wishes

       Works with families, volunteers, vendors, and donors throughout the wish process

       Works with volunteers on the solicitation of in-kind goods and services to enhance the wish-granting process

       Creates wish budgets within department guidelines. Plans and creates itineraries and assembles and sends wish packets; including, but not limited to, independently booking travel arrangements and all other types of national, regional or local “wish” packages within said budget

       Ensures all budget and expense forms, in-kind donations, and cash expenditures are tracked properly

       Maintains administrative records of wishes in database and files including proper paperwork for each wish

       As needed, seeks the advice of physicians, social workers, and other medical professionals to address medical needs of wish children or wish participants 

       Protects wish file confidentiality through chapter approved systems and personnel training

       Functions as primary contact for the wish children and families assigned 

       Assists with incoming wish assists for Oklahoma

       Consistently implements national and chapter wish-granting policies, guidelines, standards, and procedures to ensure consistent program quality and to protect wish families and the Foundation

       Helps to identify and solve program issues and increase quality of wish experience for families and volunteers

       Develops and maintains positive relationships with referral sources

       Other duties as assigned by the Director of Program Services

Requirements

JOB/POSITION QUALIFICATIONS:

       Bachelor’s degree or equivalent education and work experience

       Ability to manage and prioritize multiple tasks effectively

       Ability to navigate a wide range of digital platforms

       Demonstrates ability to be detail–orientated and has strong organizational skills

       Ability to motivate and support a diverse constituency in a team-oriented atmosphere

       Demonstrates excellent communication and customer service skills

       Must be a self-motivated, self-directed individual and work without direct supervision

       Ability to successfully work in a collaborative, team-oriented organization

       Demonstrates commitment to and a passion for the work for the Make-A-Wish Foundation