Description

Join JPMorganChase's Securities Services team and help deliver innovative solutions to a diverse client base. As a Client Solutions and Implementations Manager, you'll play a pivotal role in shaping client experiences and driving successful project outcomes across global financial markets.

As a Client Solutions and Implementations Manager, you will manage the end-to-end project delivery for new and incremental business within Securities Services. You'll work with asset managers, hedge funds, banks, and other financial institutions, overseeing implementations that range from single products to complex, multi-entity deals. Your expertise will ensure seamless onboarding, robust governance, and high client satisfaction, while you collaborate with internal partners and drive process improvements.

Job responsibilities

• Lead execution of key implementation projects, managing resources across multiple locations and disciplines
• Drive client requirements gathering, propose and influence target solutions
• Design, document, and secure sign-off on scope and solutions with internal partners
• Develop and manage project delivery plans, facilitate legal agreement negotiations, and execute plans with robust governance
• Actively mitigate and manage project risk, coordinate timely resolution of issues, and manage change
• Manage and motivate virtual teams, execute post-implementation reviews, and ensure compliance with controls and procedures
• Own project communication to internal and external stakeholders, delivering high levels of client satisfaction

Required qualifications, capabilities, and skills

• Working knowledge of multiple Securities Services products (Custody, Fund Accounting, Fund Admin, Hedge Funds Servicing, Investment Analytics, Compliance, ETFs, IMOS, Private Equity and Real Estate Services, Securities Lending, Collateral Management, Prime Custody, Trading Services, Fusion)
• Project and program management skills
• Highly structured and methodical in execution
• Clear, articulate, and concise verbal and written communication
• Client-facing skills and proven ability to influence and work collaboratively with multiple internal disciplines
• Strong presentation skills and keen eye for identifying and resolving risks
• Ability to systematically remove ambiguity from projects and work well in an evolving environment

Preferred qualifications, capabilities, and skills

• 5-10 years in Financial Services, particularly Securities Servicing Industry
• 3+ years in a client-facing project management role or commensurate experience
• Ability to gain access to individuals within a wide range of functions; earn a reputation for integrity, intelligence, and problem solving
• Experience actively influencing senior executives at key clients

About Us

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans

About the Team

J.P. Morgan's Commercial & Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.