Description

Veterinary Technician Lead - Veterinary Specialty Hospital

Palm Beach Gardens

More than a word, care is present in everything you do. At Veterinary Specialty Hospital of Palm Beach Gardens, a Thrive Pet Healthcare partner, we take action to empower your best care for pets, their families, and yourself.

We are a community of 400 clinics forming an extraordinary network of unparalleled resources and people. Through outstanding learning and career options, comprehensive benefits, and abundant support, you’ll be nurtured and appreciated for who you are and what you bring to the table. We come together in both the joys and heartaches of our profession to lift each other up through laughter and empathy.

And, we have plenty of fun along the way!

Who we are

Veterinary Specialty Hospital of Palm Beach Gardens provides 24/7 emergency care and advanced specialty services, including Critical Care, Dermatology, Internal Medicine, Cardiology, Surgery, and Orthopedics. Our experienced team delivers compassionate, state-of-the-art care for pets and the families who love them.

Provide your best care with more bridges and less barriers.

Veterinary Specialty Hospital of Palm Beach Gardens is looking for a Veterinary Technician Lead to join us as part of the Thrive Pet Healthcare community.

As a Veterinary Technician Lead you’ll play an important role in pets’ lives by providing end-to-end care for our precious patients. Your life-changing work will range from the hands-on care of facilitating outpatient treatments and performing laboratory tests, to support services including admitting and discharging patients.

Role Responsibilities:

While under the supervision of the Hospital Director, the Veterinary Technician Lead must be able to effectively and accurately perform the following duties that include but are not limited to:

• Work with the administrative team to develop standards, tools and processes within the training programs (in-house and/or outsourced) and map out annual training plans for technical, client care, and other departments as necessary to support organizational goals and objectives.
• Assist in designing, preparing, and identifying educational aids and materials to support staff training.
• Lead the new hire training for assigned trainee(s) on treatment floor.
• Conduct organization-wide training needs assessment and identify skills or knowledge gaps that need to be addressed.
• In collaboration with the Hospital Director, evaluates training effectiveness by assessing application of learning to job performance, recommending future training programs.
• Use known education principles and stay up to date on new training methods and techniques. Communicate the training status of new employees to the Hospital Director.
• Work a variety of shifts as needed for staffing and training.
• Candidate must be detail oriented and have the veterinary technician skills as listed below:
• Able to monitor and care for patients
• Have nursing skills to include proper animal restraint, anesthesia monitoring, catheter placement, phlebotomy, and performing treatments
• Have previous training experience and follow training protocols and guidelines
• Have knowledge of anesthetic protocols used for emergency and other specialty patients
• Have knowledge of running in house lab machines and sending lab samples out
• Have knowledge of positioning and taking radiographs, as well as sending them out for radiology interpretation
• Have knowledge of triage for new consultations and rechecks, and the ability to discuss estimates for diagnostics, procedures, and/or treatments with clients.
• Have a sound knowledge of all Surgery procedures and processes
• Have sound medical terminology knowledge and common disease processes and medical emergencies Have the ability to train assistants and technicians at all levels, including advanced skills such as ventilator operation, placement of central lines, sampling catheters, urinary catheters, and feeding tubes.
• Cleaning, stocking, and helping to maintain proper care of the hospital equipment
• Good communication skills with the clients and can provide nursing care for ER and specialty patients.
• Knowledge and experience with CT Scan is a plus
• Works with the Hospital Director to assist evaluations of the technicians and assistants as scheduled
• Effectively communicate feedback on performance with nursing staff
• Upholding the culture and value of Thrive and VSH and being a role model for existing and new employees.

Experience & Skills Requirements:

• License preferred but not required; Veterinary Technician Level 2 skills required
• Proper canine/feline restraint techniques
• Phlebotomy experience (basic blood draws)
• At least 3 years’ experience as a vet assistant or technician in specialty/emergency preferred
• Good attendance
• Positive personality
• Team driven
• Be able to lift up to 50lbs
• Be flexible to scheduling needs up to 29hrs weekly
• Willing to learn and participate and collaborative conversation
• Basic understanding of canine and feline illnesses
• Be comfortable with client service
• Able to problem solve
• Display professionalism

Competencies:

➢ Great attitude

➢ Motivated, compassionate, and detailed oriented

➢ Technical capacity

➢ Strategic/Forward Thinking

➢ Decision Making

➢ Communication Proficiency

➢ Ethical Conduct

➢ Collaboration Skills

➢ Conflict Resolution

Work Environment:

This job operates in a veterinary hospital setting. Normal vocation environment risks associated in this setting as related to the operation of industry specific equipment, treatment of and exposure to clientele, and health hazards related to disease and specialty care. This role routinely uses standard office equipment such as computers, phones, and printers.

Physical Demands:

This position will require at least 10 hours of walking/standing/crouching/bending, lifting/ pushing/pulling between 1-50lbs, and sedentary work.

Position Type/Expected Hours of Work:

This is a full-time position. Evening, weekend, and holiday work will be required as job duties demand, as well as availability by phone and/or email for emergency-related questions, concerns, emergencies, and staff inquiries. Additionally, on call is required for emergency surgical procedures.

You’ll Grow With Us

Here, you can grow your career as best fits you through access to comprehensive learning and skillset programs. You can build your skills and earn credentials through:

• Our vast, diverse, and free library of continuing education courses - ThriveU
• Live, virtual interactive workshops to develop valuable leadership skills
• A program to designed to teach you the fundamentals of running a pet hospital
• Earn your AVMA-CVTEA Accreditation and become a Vet Tech through our fully accredited distance learning program for veterinary technicians
• Scholarship opportunities and tuition reimbursement

And, with so many locations nationwide, you can find and move into any specialty, hospital type, or environment. Join us and provide your best care at a clinic that is deeply rooted within its community and bolstered by the resources of Thrive Pet Healthcare.

Benefits - our care in action

We provide benefits spread comprehensively across your mental, physical, emotional, and financial wellbeing designed to meet your needs as a unique individual. Some key benefits include:

• Paid time off including 8-weeks of full-pay parental leave, bereavement to grieve both humans and pets, and time off for new pet adoptions
• Top quality medical, dental, and vision insurance plus health savings account and flexible spending account
• Pet perks including free exams, discounts on products and services, and more at all Thrive Pet Healthcare locations
• Generously subsidized backup and ongoing care support for children, adults, and pets
• Mental health benefits including coaching and therapy sessions
• 401k with employer contribution and no waiting period
• Continuing education and development support through our library of free CE courses and paid time off to complete
• Scholarship opportunities and student loan support program and so much more!

At Thrive Pet Healthcare, we celebrate and embrace the uniqueness and diversity of all of our team members, pet parents, and pets. We strive to create a diverse, equitable, and inclusive culture where all team members belong and feel empowered.