Description

The Support Team Manager is an integral part of the Operations Department, and will lead a team of staff and supervolunteers to coordinate the logistics and financial support of thousands of volunteers who will canvass with Seed the Vote in the 2026 election season across the country. A primary function of this role is to implement effective, efficient, and scalable systems that facilitate the transportation, lodging, and tracking of our canvassers’ trip details. 

This position is an essential leader in our Operations Department, reports directly to the Operations Director, and collaborates with the Organizing & Field Teams and the Finance Team. This is a term limited position from Spring 2026 - Nov / Dec 2026.

Requirements

Key Responsibilities

The following responsibilities are intended to describe the general nature and level of work being performed. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required. 

Team Management (Staff & Super Volunteers)

• Recruit, onboard, and lead a team of both staff and 10-40 high-capacity supervolunteers who provide direct support to volunteers. Both the staff and super volunteer teams grow significantly in the fall for the larger scale general election work.
• Develop systems for onboarding as the teams expand
• Lead & coordinate staff and the volunteer Support Team, including: manage schedules, convene weekly team meetings and regular ‘office-hours’, and manage team communication channels.
• Ensure that program information is kept accurate and up-to-date in our systems and documents, and the team is kept informed in an organized and timely manner.
• Ensure that all volunteer canvassing trips are well supported, move through our systems appropriately, and that all relevant details are tracked and documented.
• Maintain a culture of mutual support, fun, and attention to detail among the volunteer Support Team

Logistics Planning and Coordination

• Oversee our travel booking system for volunteer transportation to/from each canvass location, including: establishing parameters within the system, tracking travel details, and monitoring expenses.
• Manage ground transportation in multiple locations, which may include: engaging shuttle or bus companies, identifying travel options to and from airports and hotels, providing clear and concise instructions to help volunteers utilize local travel options.  
• Support STV Staff with their travel and logistics to and from, and while in the field.
• Work with the Pod Organizer & Branch Organizer to plan and coordinate logistics for large groups and delegations of canvassers. 

Volunteer Trip Expense Tracking

• Provide a high level of oversight for the Support Team staff and Supervolunteers to ensure that volunteer expenses are properly recorded and that financial support parameters and protocols are being closely followed.
• Work with the Finance Team  to ensure that volunteer expenses submitted for reimbursements are reviewed regularly for accuracy and completed in a timely manner.

Relational

• Identify vendors in canvassing locations as needed, develop strong relationships, and coordinate STV needs:  e.g. hotels, meeting venues, transportation, etc.
• Work closely with the Operations Director to review, improve, and streamline travel procedures and internal workflows as needed..
  Represent STV in a professional manner with STV staff, volunteers, vendors and partners.

Desired Qualifications:

• Commitment to STV's mission and values.
• Minimum 3 years of experience working with volunteer programs, operations, or project management.
• Experience working with multiracial working class communities.
• Previous work in electoral campaign settings is strongly preferred.
• Experience supporting teams to work collaboratively and respond to shifting priorities and emergent needs.
• Must demonstrate flexibility and excellent interpersonal skills and work well with people at all levels both in and out of the organization.
• Excellent written and verbal communication with staff, volunteers, and members of our partner organizations. Should be able to communicate clearly and concisely under high pressure situations.
• Must be a level-headed self-starter with an ability to prioritize, multitask, and work independently.
• An ability to deal with sensitive issues in a professional manner and maintain confidentiality.
• Proficiency in Google Apps, Airtable and other cloud-based applications.

Physical Demands

• Able to work on a computer, including sitting at a desk, for extended periods of time with or without reasonable accommodation.
• Manual dexterity to operate a keyboard and other technology.
• Able to see or read a computer screen and printed material with or without vision aids.
• Able to speak clearly and in audible tones on the phone and in person and to be understood by others.
• Able to hear and understand speech at typical levels in person and over the telephone.
• Able to understand and follow oral and written instructions.

Work Environment & Length of Assignment

• This position may be remote or a remote/in office hybrid. STV has an office in the San Francisco Bay Area, but the employee can live anywhere.
• This is a term limited position from Spring 2026 - Nov / Dec of 2026.
• This is a full time, benefits eligible position

How to Apply: Submit your resume, cover letter and three references through the ADP portal. The position is open until filled.