Description

We're building a world of health around every individual - shaping a more connected, convenient and compassionate health experience. At CVS Health®, you'll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger - helping to simplify health care one person, one family and one community at a time.

Position Summary

The Sr Mgr, Product Mgt - Community Resource Directory (CRD) is responsible for supporting the CRD team and assets and strategically prioritizing business requirements to enhance and expand the CRD tool into all LOBs internally and externally. The Sr Mgr. drives innovation, evaluates performance, and ensures regulatory compliance, playing a pivotal role in guiding the organization's growth and success.

This position requires an agile and collaborative individual who will partner across LOBs and technical teams to support strategic direction of CRD capabilities and functionality aligning with the enterprise needs/goals. This role also requires strong engagement and communication across all business units to ensure that the needs of both our internal and external partners are being met. In addition, the individual must be able to independently interact with a wide range of senior stakeholders and demonstrate a consistent track record of delivering results.

You'll make an impact by:

• Contributes to the development of product strategies and roadmaps, analyzing market trends, conducting competitive research, and identifying customer needs.
• Analyzes customer needs, pain points, and preferences to guide product development and ensure customer-centric solutions.
• Contributes to optimizing the product portfolio based on market demand and business objectives by analyzing product performance, monitoring market trends, and making data-driven decisions regarding product enhancements, updates, or retirement.
• Collaborates with cross-functional teams to define product vision, set strategic goals, and establish a roadmap for product development and enhancements.
• Engages with key stakeholders, including executives, customers, partners, and internal teams, to gather insights, gain feedback, and build consensus.
• Defines product positioning, identifies unique value propositions, and ensures effective communication of product features and benefits.
• Analyzes product performance metrics, tracks key performance indicators (KPIs), and contributes to the evaluation of product success and effectiveness.
• Support strategic direction set for the CRD
• Oversee all facets of CRD projects including objective setting, planning, prioritization, consultation with business stakeholders, progress tracking, implementation, status updates and communication, etc.
• Oversee quality of work produced by the CRD specialists (prioritize workload, audit team outcomes, etc.)
• Train and serve as liaison for external teams serving as Super Users
• Train various lines of business regarding the use of the CRD
• Serve as SME for CRD to provide Demos and explain product vision to stakeholders
• Create formal documentation of the CRD process and experience to streamline communications with stakeholders
• Communicate upcoming CRD changes or enhancements that may impact user experience across LOBs
• Facilitate/Assist in CRD intake requests and gathering of stakeholder requirements
• Facilitate and provide input in the drafting of the CRD roadmap
• Create CRD Features based on the Product Management priorities
• Prioritize CRD Development team backlog of work based on business needs
• Create user stories for CRD Development team with goals and acceptance criteria and track the progress of work to ensure release goals are met
• Perform Business checkout during CRD development team releases
• Identify and escalate potential risks or barriers in meeting CRD objectives
• Monitor and respond to direct CRD user feedback and questions
• Escalate and flag user feedback to Product Management to help plan for future roadmap
• Engages in continuous learning and stays updated with industry trends, emerging technologies, and best practices in product management

Preferred Qualifications

• Ability to work Hybrid Model (in office part-time during week) if reside near a HUB location.
• 7-10+ years of experience in a highly regulated, complex, data heavy environment
• 7-10+ years of demonstrated organizational skills (e.g., project management experience or managing cross-team/department initiatives with demonstrated success)
• Adept at problem solving and decision-making skills
• Adept at collaboration and teamwork
• Adept at growth mindset (agility and developing yourself and others) skills
• Adept at execution and delivery (planning, delivering, and supporting) skills
• Adept at business intelligence

Preferred Qualifications

• Proven experience developing and executing business strategy
• Excellent communicator and presenter.
• Strong written communication skills.
• Strong organization and time management skills.

Education

Bachelor's degree required and/or an equivalent work experience

Pay Range

The typical pay range for this role is:

$67,900.00 - $199,144.00

This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above. This position also includes an award target in the company's equity award program.

Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.

Great benefits for great people

We take pride in offering a comprehensive and competitive mix of pay and benefits that reflects our commitment to our colleagues and their families.

This full‑time position is eligible for a comprehensive benefits package designed to support the physical, emotional, and financial well‑being of colleagues and their families. The benefits for this position include medical, dental, and vision coverage, paid time off, retirement savings options, wellness programs, and other resources, based on eligibility.

Additional details about available benefits are provided during the application process and on Benefits Moments.

We anticipate the application window for this opening will close on: 06/14/2026

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.