Position Summary 
The Site Manager is responsible for the daily operations, staff management, safety compliance, training, guest satisfaction, arcade operations, food and beverage services, birthday parties, group events, retail sales, facility maintenance, and financial performance. This role ensures all guests enjoy a safe, memorable, and engaging experience while maintaining compliance with company standards, industry safety requirements, and applicable local regulations. 
 
Essential Duties and Responsibilities: 

Safety & Risk Management 
Maintain the highest level of safety standards for guests and employees. 
Ensure compliance with all company safety procedures, manufacturer recommendations, and industry standards. 
Conduct daily, weekly, and monthly inspections of ropes course elements, platforms, cables, harnesses, helmets, belay systems, zip lines, and related equipment. 
Maintain inspection logs and safety documentation. 
Investigate incidents, accidents, and near misses and submit reports promptly. 
Implement corrective actions to prevent future incidents. 
Coordinate third-party safety inspections and audits. 
Ensure staff maintain required certifications and safety training. 

Operations Management 
Oversee all day-to-day facility operations. 
Ensure attractions open and close according to established procedures. 
Monitor operational efficiency and guest throughput. 
Manage weather-related closures and emergency response procedures. 
Coordinate maintenance schedules to minimize operational disruption. 
Ensure cleanliness and presentation standards throughout the facility. 
Maintain inventory of operational and safety equipment. 

Guest Experience 
Deliver exceptional guest service and create a positive environment for visitors. 
Address and resolve guest concerns, complaints, and service recovery situations. 
Monitor guest feedback and implement improvement initiatives. 
Ensure team members provide friendly, professional, and safety-focused interactions. 
Support group bookings, birthday parties, corporate events, and special programs. 

Team Leadership 
Recruit, hire, train, coach, and develop team members. 
Conduct team member evaluations and performance reviews. 
Create staff schedules based on attendance forecasts and operational needs. 
Lead daily team meetings and safety briefings. 
Enforce company policies and procedures. 
Manage team member relations, disciplinary actions, and performance improvement plans when necessary. 
Foster a positive, team-oriented culture. 
 
Food & Beverage Operations 
Oversee food and beverage operations including kitchens, snack bars, cafés, and concessions. 
Ensure compliance with local health department regulations and food safety standards. 
Monitor food quality, presentation, and service speed. 
Maintain proper food inventory, ordering, and receiving procedures. 
Control food cost, waste, and spoilage. 
Verify staff maintain required food handler and alcohol certifications where applicable. 
Analyze food and beverage sales trends and implement strategies to increase revenue. 
 
Arcade & Redemption Operations 
Manage arcade systems and ensure all games remain operational. 
Monitor game performance, revenue reporting, and cash accountability. 
Oversee redemption inventory and prize merchandising. 
Work with vendors on repairs, preventative maintenance, and game updates. 
Analyze arcade revenue trends and optimize game mix for profitability. 
Ensure proper cash handling, token/card system management, and reconciliation procedures. 
 
Financial Performance 
Achieve revenue, profitability, and labor targets. 
Manage payroll and labor costs. 
Monitor daily sales performance and key performance indicators. 
Assist with budgeting and forecasting processes. 
Review financial reports and identify opportunities for growth. 
Control operating expenses and supply costs. 
Promote upselling opportunities and special events. 

Facility Maintenance 
Ensure attraction structures and equipment are maintained in excellent condition. 
Coordinate preventative maintenance programs. 
Work with approved vendors and contractors for repairs and inspections. 
Maintain accurate maintenance records. 
Ensure compliance with local building, fire, and health regulations. 

Emergency Preparedness 
Serve as Incident Commander during emergencies. 
Lead guest evacuations when necessary. 
Ensure all staff are trained in emergency action plans. 
Maintain first aid and emergency response readiness. 
Coordinate with emergency services when required.