Description
Destination Location! SE Massachusetts offers a beautiful place to live and work.
Family-owned dealership for 36 years and we are seeking an experienced Service Director/Manager to oversee the daily operations of the Service Department. The Service Manager is responsible for operations, employee supervision, customer satisfaction and profitability and growth of the department.
Responsibilities:
Manage day-to-day operations of the service department
Maintain Technician and Service Advisor proficiency
Ensures that employees are always conducting themselves in a professional manner
Oversee the technician working on customers’ vehicle including their time management/efficiency, parts ordering and job completion times
Provide guidance and support to Service Advisors on service procedures and customer interactions
Provide and maintain a safe workplace and environment for employees and customers
Handle customer inquiries and complaints in a professional manner
Forecast goals and objectives for the department and strive to meet them
Work with the Parts Manager to ensure a timely turnaround of parts needed for internal jobs
Hires, trains, motivates and evaluates staff on a regular Basis
Maintains staff schedule for all hours of operation
Ensures Service Advisors are trained one on one with selling techniques
Attend manager meetings and conduct service department meetings
Oversee administration of warranty claims
Maintain CSI at or above Company standards.
Develop and implement strategies to increase service department profitability
Collaborate with the sales team to promote service offerings and drive revenue
Other duties to be determined by management
Requirements
Proven track record to grow the fixed operation business through excellent CSI, advertising, managing utilization and proficiency of the shop
Ensuring customer approval for all work
Strong knowledge of automotive repair and maintenance procedures
Excellent communication and interpersonal skills
Ability to lead and motivate a team effectively
Understands and complies with all Federal, State and Local regulations
