Description

Help shape the future of deposits at JPMorganChase . Your effort and ideas will drive real change for millions of customers in client banking, automated technology and more. And working here means you have the ambition to shape the future. Where people inspire excellence, leaders invest in your growth, tools and technology amplify your skills, and our scale multiplies your impact. This is what happens when you join JPMorganChase, where ambition meets possibility.

As a Senior Product Associate in Consumer Bank, you are responsible for acting as the voice of the customer and developing profitable products that provide exceptional value. In partnering with other leaders on the team, you will support the successful launch of products, gather crucial feedback, and ensure top-tier client experiences. With a strong commitment to scalability, resiliency, and stability, you collaborate closely with cross-functional teams to deliver high-quality products that exceed customer expectations.

Job responsibilities

• Develop a product strategy and product vision that delivers exceptional value to customers.
• Collaborate with the Agile Product Owner/Team to develop new product features and specifications.
• Manage discovery efforts and market research to uncover customer solutions and integrate them into the product roadmap.
• Own, maintain, and develop a product backlog that enables development to support the overall strategic roadmap and value proposition.
• Partner with Finance/Treasury in managing product pricing and rates to ensure competitiveness and profitability.
• Monitor market trends and conduct competitor analysis to inform product development.
• Gather customer feedback to identify opportunities for product enhancements.
• Ensure sound controls and compliance with regulatory requirements and maintain strong connections with partners.
• Track key success metrics to assess product performance.
• Advocate for the voice of the customer in product discussions.

Required qualifications, capabilities and skills

• 3+ years of Retail Banking / Financial Services experience
• 3+ years of product / program management experience
• Solid understanding of the product development life cycle, including familiarity with Agile methodologies.
• Excellent analytical skills with the ability to interpret data and drive process improvements.
• Well-organized and detail-oriented with a structured approach to problem-solving.
• Strong written and verbal communication skills, with the ability to collaborate effectively with team members and present ideas clearly.
• Team player who can build relationships and collaborate across different teams and functions.
• Comfortable navigating ambiguity and change in a fast-paced environment, with the ability to prioritize and communicate effectively.
• Self-motivated individual demonstrating initiative, flexibility, and reliability while working with moderate supervision.
• Demonstrated enthusiasm, drive, and a proactive approach to tasks.

About Us

Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

Equal Opportunity Employer/Disability/Veterans

About the Team

\n Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions - all while ranking first in customer satisfaction.\n
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\n We are here to help you manage your money with checking, savings and credit cards, combining the latest banking technology with comprehensive solutions to meet the financial needs of nearly half of U.S. households.\n