Description

About Northern Trust:

Northern Trust, a Fortune 500 company, is a globally recognized, award-winning financial institution that has been in continuous operation since 1889.

Northern Trust is proud to provide innovative financial services and guidance to the world's most successful individuals, families, and institutions by remaining true to our enduring principles of service, expertise, and integrity. With more than 130 years of financial experience and over 22,000 partners, we serve the world's most sophisticated clients using leading technology and exceptional service.

Major Duties :1. Responsible for providing client service through the execution of daily functions and tasks.
2. Help to ensure a controlled work environment through the understanding, execution and improvement of desktop operating procedures.
3. Support a dynamic service level agreement driven work environment through timely responses to all queries
4. Works effectively both as a team member as well as an independent self-motivated individual.
5. Share knowledge with, cross-train and coach entry level employees.
6. Research and resolve complex problems within established guidelines and with minimal guidance.
7. With limited management assistance, work to implement process flow and operational and control improvements.
8. Act as a liaison with client service teams to drive issue resolution.
9. Cultivate and continually grow relationships with internal partners and client contacts.
10. Responsible for increasing knowledge and understanding of client's business and financial markets.
11. Recognize when to escalate client issues or queries.
12. Understand client Service Level Agreements (SLAs) that are directly related to job function(s)
13. Develop effective working relationships with key partners internal and external to the organization.
14. Engage other Partners as appropriate to solve client inquiries and issues.
15. Understand impact of personal job functions of IOO peers, client and applicable shared service partners.

Knowledge :• Excellent oral and written communication skills
• Organizational skills necessary to create task lists, prioritize work efforts and multi-task
• Ability to analyze complex problems and present findings in a clear and concise manner
• Able to facilitate collaborative discussions while driving consensus and action
• Attention to detail
• Works with a sense of urgency

Experience :• A college or university degree preferred and/or 2-4+ years of relevant work experience

Working with Us:

As a Northern Trust partner, greater achievements await. You will be part of a flexible and collaborative work culture in an organization where financial strength and stability is an asset that emboldens us to explore new ideas.

Movement within the organization is encouraged, senior leaders are accessible, and you can take pride in working for a company committed to assisting the communities we serve! Join a workplace with a greater purpose.

We'd love to learn more about how your interests and experience could be a fit with one of the world's most admired and sustainable companies! Build your career with us and apply today. #MadeForGreater

Reasonable accommodation

Northern Trust is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please email our HR Service Center at MyHRHelp@ntrs.com .

We hope you're excited about the role and the opportunity to work with us. We value an inclusive workplace and understand flexibility means different things to different people.

Apply today and talk to us about your flexible working requirements and together we can achieve greater.

About Our Bangalore Office

The Northern Trust Bangalore office, established in 2005, is home to over 5,600 employees. In this stunning office, space, we offer fantastic amenities which include our Arrival Hub - Jungle, the GameZone, and the Employee Experience Zone that appeal to both clients and employees. Learn more.