Description

J.P. Morgan Commercial Investment Bank is a global leader in investment and wealth management, serving institutions, high-net-worth individuals, and retail investors worldwide.

As a Transaction Processing Specialist within Wholesale Payments Operations, you ensure on‑time, end‑to‑end transaction management, resolve exceptions and client inquiries, and serve as a subject matter expert to clients. You manage daily operational tasks independently, support regulatory reporting and remediation activities, and uphold a strong control mindset. You also lead process improvement and automation to enhance efficiency, quality, and client experience.

Job Responsibilities

• Execute assigned operational tasks on time with complete, accurate processing.
• Resolve exceptions and client inquiries; provide subject matter expertise.
• Lead process improvement and automation initiatives to reduce risk and effort.
• Operate with a control mindset; identify issues and risks and drive remediation.
• Manage assigned work independently with minimal supervision.
• Support daily regulatory reporting tasks and remediation activities.
• Collaborate across Wholesale Payments Operations to ensure consistent service.

Required qualifications, skills and capabilities

• Ability to interpret legal language in documents and assess impacts to the firm.
• Strong analytical skills; excellent oral/written communication; attention to detail with high accuracy.
• Strong computer skills (MS Excel, Word, PowerPoint, Outlook); ownership and responsibility to manage tasks independently.
• Willingness and flexibility to work during US hours; consistent control mindset.

Preferred qualifications, skills and capabilities

• Experience in middle or back‑office operations within financial services.
• Understanding of industry products, processes, and operational workflows.
• Excellent client focus and customer care working practices.
• Bachelor's degree and demonstrated collaboration on process and automation initiatives.

About Us

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

About the Team

J.P. Morgan's Commercial & Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.