Description

About our organization: 

The Friendship Center is the #1 community resource for addressing and preventing domestic violence, sexual assault and stalking in Lewis and Clark, Broadwater and Jefferson Counties. We serve clients of all genders and backgrounds through free and confidential services including shelter, advocacy, education and outreach. Our mission is to be a safe haven for victims of domestic violence, sexual assault and stalking, while empowering every person in our community to flourish in relationships free from violence and intimidation. We do our work so that every person in the tri-county area can thrive in safe and healthy relationships. To learn more, visit our website www.thefriendshipcenter.org. 

Summary:                              This is an hourly position responsible for answering the phone and door during business hours, connecting clients with advocates, and providing office support.  

Supervisor:                             Operations Director 

Pay Range:                             $20.50/hour.  Employees are eligible for life insurance, retirement with 6% employer contribution after one year of employment, vacation, and sick/wellness leave. Employees who work less than 30 hours are not eligible for health, vision, and dental insurance. 

General Schedule:                 Hourly (20 hours/week) and nonexempt position. Schedule would be Monday-Thursday 12:45-5:00pm and Friday 1:00-4:00pm. Temporary increases in hours do not affect part-time status or health insurance eligibility. 

To Apply: Send resume and cover letter to Sarah Kamis at sarah.k@thefriendshipcenter.org. Position is open until filled with initial application review beginning March 18, 2026. 

Primary Roles and Responsibilities: 

        Serve as the initial contact for the 24-hour crisis line during business hours. 

        Answer the phone and front door, greeting clients and guests. 

        Assist advocates with fulfilling client needs, such as coordination of transportation, and copies of documents.

        Assemble victim rights packets and sexual assault packets and coordinate delivery/hand off with partners 

        Distribute mail to employee and client mailboxes. 

        Management of office tasks such as inventory and ordering of office supplies

        Upkeep of common workspaces such the lobby, kitchen, intake space, conference room, etc. 

        Accept and track in-kind donations

        Assist the Stewardship and Volunteer Manager with volunteer communication and task delegation as needed

        Coordinate with Program Support Coordinator to ensure the front desk coverage and overlapping duties are completed.

        Other duties and responsibilities as assigned. 

Requirements

To Apply: Send resume and cover letter to Sarah Kamis at sarah.k@thefriendshipcenter.org. Position is open until filled with initial application review beginning March 18, 2026. 

Qualifications:

        Ability to understand and maintain strict adherence to confidentiality, safety procedures, and advocate privilege

        Strong organizational skills with attention to detail and ability to balance and manage multiple priorities

        Ability to navigate situations that may have personal and professional conflict

        Clear, effective written and verbal communication skills, including the ability to set boundaries, communicate expectations, and navigate conflict with care

        Commitment to provide dignified and trauma-informed interactions in a setting that can be unpredictable and active

        Ability to work cooperatively and effectively with other community-based services and systems professionals

        Ability to work both independently and in small team settings. Comfortable taking initiative but also committed to sharing information and working well in a team

        Ability to interact with and learn database systems and other computer programs.

        Ability to perform physical labor, lift heavy objects, and move furniture as needed

        Possess a valid Montana driver’s license and automobile liability insurance 

        Successful federal fingerprint background check is required