Description

Join our dynamic team and help shape the future of product innovation in payments. As a Product Associate, you'll play a vital role in safeguarding the customer experience and maintaining regulatory compliance for wire and international payment products. Collaborate with talented colleagues, drive control improvements, and deliver secure, reliable solutions that meet both customer needs and firm standards.

As a Product Associate in Wires, International, and Blockchain Payments, you are an integral part of the team that innovates new product offerings and leads the end-to-end product life cycle. You play a vital role in supporting the control environment for wire payment products, focusing on safeguarding the customer experience and maintaining regulatory compliance. Working closely with cross-functional teams, you help ensure controls are robust, scalable, and resilient, contributing to the delivery of secure and reliable products that meet both customer needs and firm standards.

Job responsibilities

• Support and enhance the control inventory and associated processes to ensure compliance with regulations and firm policies.
• Identify control gaps and recommend actionable solutions.
• Collaborate with analytics teams to develop and manage KPIs and exception reports to strengthen control assurance and monitor product health.
• Support product procedures and ensure adherence to firm policies and standards.
• Assist with audit and controls-related inquiries.
• Coordinate issues and action plans for the wires product team.
• Support corrections and remediation activities related to customer-impacting wires issues.
• Contribute to driving Objectives and Key Results (OKRs) for the wires product.
• Report progress to leadership and manage stakeholder expectations.
• Assist in tracking and resolving control exceptions and supporting executive escalations.
• Partner with cross-functional teams to identify and implement operational and control improvements.

Required qualifications, capabilities and skills

• 2+ years of payments, wires, product, or control experience;
• Experience supporting a successful control environment, including audits and external regulatory reviews.
• Ability to manage complex and fast-moving issues.
• Strong analytical skills, including the ability to interpret structured data, develop recommendations, and communicate them effectively.
• Ability to influence and collaborate with stakeholders across the organization.
• Ability to work productively in a matrix management organization.
• Positive, team-oriented attitude.

Preferred qualifications, capabilities and skills

• Financial services and retail payment experience.
• High-level understanding of Dodd-Frank and UCC4a.

About Us

Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

Equal Opportunity Employer/Disability/Veterans

About the Team

Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions - all while ranking first in customer satisfaction.