Description

Job Title: Process Executive - Customer Support-Indonesian & English

Location: Malaysia

Language required: Indonesian & English

Detailed Role & Responsibilities

• Listing Review (Verify and review information as per policy and guidelines)

• Analyze the data, reviews, moderates and fixes relevant data, Resolves user reports and queries

• Basic Listing Review

• Listing verification. Identify spam trends and escalate to relevant teams

• Adhere to process quality metrics and strive to exceed the monthly/annual quality & productivity targets.

• Gather information via outbound calls to businesses

• Work collaboratively with the Team Leads

Core Competencies

• Excellent written, reading & spoken communications skills in English & Indonesian Language; also understanding of local/native culture.

• Ability to handle multiple tasks simultaneously and competing priorities effectively under pressure and short timelines

• Great interpersonal

• Excellent attendance record

• Excellent timekeeping

• Possess the ability to work in a team environment as well as independently

• Sense of ownership and pride in your performance and its impact on the team.

• Experience in data analysis and reports (not mandatory)

• Have extensive exposure to customer service (not mandatory)

• Set a healthy environment in the team and positive mind frame in the individual

• Ability to work in a fast-paced, constantly evolving environment

• Proven track record of exceptional performance and high productivity

• Quick learning and understanding of complex processes

Other Requirements

• Candidate should be comfortable to work in normal working hours and work overtime

• Ability to work with a high degree of accuracy (great attention to detail / content review)

• Ability to work in a fast-paced environment with minimal supervision

• Customer service orientation and ability to work in a team

• Strong keyboard and analytical skills

• Ability to perform in adverse situations

About Cognizant:

Cognizant (Nasdaq: CTSH) engineers modern businesses. We help our clients modernize technology, reimagine processes and transform experiences so they can stay ahead in our fast-changing world. Together, we're improving everyday life. See how at www.cognizant.com or @cognizant.