Description

ob Summary
The Network Operations Center (NOC) Technician is responsible for monitoring, supporting, and maintaining enterprise IT infrastructure, including network, server, and telecommunications environments. This role focuses on identifying and escalating incidents, maintaining system reliability, and supporting continuous improvement of IT operations.

 
What You’ll Do
Proactively monitor network, server, and telecommunications infrastructure
Identify, document, and escalate alerts, incidents, and issues requiring urgent action
Monitor and review data backups to ensure system availability and reliability
Create, update, and distribute operational and performance reports
Maintain and contribute to an internal IT knowledge base
Verify compliance with established IT guidelines, processes, and policies
Maintain, troubleshoot, and repair infrastructure hardware and software
Assist with patch management and system updates
Install and configure computer hardware and related components
Identify, recommend, and implement operational and process improvements

Requirements

Associate’s degree in Information Technology, Computer Systems, or equivalent related experience with a focus on systems infrastructure
3+ years of experience supporting IT infrastructure, including server administration, support, and implementation
3+ years of experience with virtualization, security, networking, databases, and storage technologies
Ability to thrive in a collaborative, team-oriented environment
Strong verbal and written communication skills