Description

Job Summary
The Network Operations Center (NOC) Technician is responsible for monitoring, supporting, and maintaining enterprise IT infrastructure, including network, server, and telecommunications environments. This role focuses on incident identification, escalation, system reliability, and continuous operational improvement.

 
What You’ll Do
Proactively monitor network, server, and telecommunications infrastructure
Identify, document, and escalate alerts, incidents, and issues requiring urgent action
Monitor and review data backups to ensure system reliability
Create, update, and distribute operational and performance reports
Maintain and contribute to an internal IT knowledge base
Ensure compliance with established IT guidelines, processes, and policies
Maintain, troubleshoot, and repair infrastructure hardware and software
Assist with patch management activities
Install and configure computer hardware and related components
Identify, recommend, and implement process and operational improvements
 

Requirements

Associate’s degree in Information Technology, Computer Systems, or equivalent related experience with a focus on systems infrastructure
3+ years of experience supporting IT infrastructure, including server administration, support, and implementation
3+ years of experience with virtualization, security, networking, databases, and storage technologies
Ability to thrive in a collaborative, team-based environment
Strong verbal and written communication skills