Description

Job Summary
The Network Operations Center (NOC) Technician is responsible for proactively monitoring and supporting enterprise IT infrastructure, including network, server, and telecommunications environments. This role focuses on incident identification and escalation, system maintenance, and continuous improvement to ensure reliable and secure IT operations.

What Youll Do
Proactively monitor network, server, and telecommunications infrastructure
Identify, document, and escalate alerts, incidents, and critical issues
Monitor and review data backups to ensure reliability
Create, update, and distribute operational and performance reports
Maintain and contribute to an internal IT knowledge base
Ensure compliance with established IT guidelines, processes, and policies
Maintain, troubleshoot, and repair infrastructure hardware and software
Assist with patch management activities
Install and configure computer hardware and related components
Identify, recommend, and implement process and operational improvements

Requirements

Associates degree in Information Technology, Computer Systems, or equivalent related experience
3+ years of experience supporting IT infrastructure, including server administration and implementation
3+ years of experience with virtualization, security, networking, databases, and storage systems
Ability to work effectively in a team-based environment
Strong verbal and written communication skills