Description

About Us Here at Baylor Scott & White Health we promote the well-being of all individuals, families, and communities. Baylor Scott and White is the largest not-for-profit healthcare system in Texas that empowers you to live well. Our Core Values are: * We serve faithfully by doing what's right with a joyful heart. * We never settle by constantly striving for better. * We are in it together by supporting one another and those we serve. * We make an impact by taking initiative and delivering exceptional experience. Benefits Our benefits are designed to help you live well no matter where you are on your journey. For full details on coverage and eligibility, visit the Baylor Scott & White Benefits Hub to explore our offerings, which may include: * Immediate eligibility for health and welfare benefits * 401(k) savings plan with dollar-for-dollar match up to 5% * Tuition Reimbursement * PTO accrual beginning Day 1 Note: Benefits may vary based upon position type and/or level. Job Summary The Medication Access Specialist works with providers and local pharmacies. They help with distributing medication refills and related tasks to improve patient care. Essential Functions of the Role * Answers incoming phone calls. Responds to caller needs or directs them to the right person professionally. * Works as a patient liaison between the pharmacy and clinic providers. Receives and processes all medication refill requests by fax, phone, in person, and electronically. * Researches patient information to assist care providers with medication refills. Corresponds with insurance companies regarding prior authorizations for medications. * Communicates with relevant personnel regarding medication distribution, keeping all patient information confidential. Key Success Factors * Ability to work with customers in a courteous and friendly manner. * Ability to type 35+ WPM. * Skilled in researching and finding resolution to problems. * Skilled in working with nurses and doctors to expeditiously process adequate responses. * Knowledge of Microsoft Office applications and the ability to learn other required programs. * Knowledge of basic pharmacology. Belonging Statement We believe that all people should feel welcomed, valued and supported. *QUALIFICATIONS* * EDUCATION - H.S. Diploma/GED Equivalent * EXPERIENCE - 1 Year of Experience * CERTIFICATION/LICENSE/REGISTRATION - License Pract/Vocational Nurse (LVN), Pharmacy Technician (PHT): PHT License from Texas Board of Pharmacy or LVN License Required.