The National Golf Operations Manager supports the onboarding of new Directors of Golf and Head Professionals, working alongside the Director of Golf & Retail Operations to deliver a consistent onboarding and training experience. This role conducts club visits to locations needing ongoing training or support with cost of goods issues and assists with SKU buildout for golf retail.
Work is performed in a mix of office and club-based environments and involves frequent travel for onsite training sessions and club visits, including overnight travel. The schedule generally follows standard corporate business hours Monday through Friday, with occasional travel outside standard hours and on weekends.
Experience Required
Bachelor's degree in business administration, hospitality, golf management, or a related field.
3 years of experience in golf operations, golf retail, or a related club operations role.
Experience training or onboarding golf operations or retail staff preferred.
Working knowledge of cost of goods analysis for golf retail preferred.
Experience with SKU setup and management for golf retail preferred.
PGA or LPGA certification preferred.
Strong organizational skills with the ability to manage multiple onboarding sessions and club visits on a rolling basis.
Clear, direct communication skills for training new hires and coaching clubs through operational issues.
Ability to work in a mix of office and club-based environments.
Ability to travel frequently, including overnight and occasional weekend travel.
Essential Responsibilities
Support onboarding for newly hired Directors of Golf and Head Professionals in partnership with the Director of Golf & Retail Operations.
Deliver onsite training sessions for new hires, approximately 20 to 25 per year, each requiring two days onsite plus travel time.
Prepare onboarding materials and confirm each new Director of Golf or Head Professional is set up on company systems, processes, and standards before their onsite session.
Conduct club visits at clubs identified as needing ongoing training or additional support.
Diagnose cost of goods issues at identified clubs and work with club leadership to correct them.
Track training and support outcomes at each visited club and follow up on open items.
Assist with SKU buildout for golf retail, including item setup and coordination with Retail Operations.
Partner with Retail Operations to confirm SKU data is accurate and consistent across clubs.
Identify recurring training gaps across new hires and clubs and recommend updates to onboarding materials.
Collaborate with Talent Acquisition and Operations on new hire scheduling and training logistics.
Prepare summary reports on onboarding progress, club visit outcomes, and cost of goods findings.
Assist others as needed and take on additional tasks as assigned by management.
Follow all company and department policies, procedures, and instructions.
Represent the company while maintaining high standards of ethics and integrity.
Maintain professionalism and a commitment to excellence in interactions with colleagues and staff.
Take initiative in personal and professional growth and maintain required certifications.
Address and resolve challenges using available resources in coordination with corporate and club teams.
Support overall team efficiency by collaborating and contributing to company goals.
