Reports To: Executive Director | Location: Milwaukee, WI (Hybrid: Remote and Onsite Work) Position Type: Full-time | Salary: $53,000 - $63,000 

About Milwaukee Jewish Free Loan Association (MJFLA)

MJFLA has offered interest-free loans to people of all faiths in Southeastern Wisconsin since 2009. Inspired by Jewish values, we empower people with temporary financial needs to achieve their goals. Our revolving loan fund is supported entirely by community donations, with a 99.6% repayment rate; every dollar is lent again. MJFLA is a member of the International Association of Jewish Free Loans. 

The Role

We’re seeking a compassionate, highly organized Loan Operations Manager to oversee the day-to-day administration of our loan programs. You’ll be the main contact for prospective applicants and borrowers, guiding them from first inquiry through closing and repayment, and treating every person with dignity along the way. This role suits someone who handles heavy call and email volume calmly, keeps meticulous records, and enjoys learning new software. 

What You’ll Do

Borrower support and intake

     Serve as the first point of contact for prospective borrowers: screen applicants, explain eligibility and requirements, and guide them through each step of the process.

     Manage application intake and collect borrower and guarantor documents to ensure complete, accurate files.

     Communicate Loan Committee decisions and updates to applicants. 

Loan processing

     Run credit reports and prepare loan summaries for the Loan Committee; coordinate with the committee and Executive Director for timely decisions.

     Prepare promissory notes and ACH forms, and other closing documents; set up borrower accounts, disbursements, and repayment.

     Deposit and record payments, track repayment status, and handle collections with borrowers and guarantors.

Records, reporting, and operations

     Maintain accurate records in our loan management software and CRM, including client interactions, referral sources, and community partners.

     Complete monthly bank reconciliations and basic accounting tasks.

     Produce regular reports on loan activity, repayment rates, and borrower demographics, and summarize borrower survey feedback for use in communications.

     Update the online application, website, and loan processes as needed, and look for ways to streamline workflows.

Community outreach

     Represent MJFLA at community events, workshops, and networking forums.

     Work with the Executive Director to use client data to identify underserved areas and grow our network of partners and applicants, including support with outreach emails.