Description

About The Role

This role supports day-to-day operational activities with a primary focus on KYC, KYB, and account-related reviews. You will be responsible for ensuring cases are processed accurately, compliantly, and within agreed SLAs, while working closely with checkers, supervisors, and cross-functional teams to maintain high service quality.

What You Will Do

• Review and process KYC, KYB, and account-related cases in accordance with internal policies and procedures
• Validate customer information and supporting documentation
• Identify discrepancies, potential risks, or missing information and take appropriate follow-up actions
• Manage assigned cases end-to-end, from intake through resolution
• Escalate complex, sensitive, or high-risk cases as required
• Maintain accurate and up-to-date records in internal systems
• Support account-related inquiries when operational capacity allows

What We Are Looking For

• 1-2 years of experience in operations, KYC, compliance, or a related function (preferred)
• Strong attention to detail with good risk awareness
• Ability to follow structured processes and consistently meet SLA targets
• Clear written and verbal communication skills
• Comfortable working with internal systems, tools, and dashboards
• Team-oriented, dependable, and able to work independently after onboarding
• Open to joining on a contract basis.