Description

*JOB SUMMARY* The EPIC Application Analyst II - Patient Access is responsible for providing intermediate functional and technical support for the identified set of applications to a variety of business and clinical users. The role partners closely with operational and clinical stakeholders understand workflows, troubleshoot issued and design enhancements. This role is a key liaison for a variety of users and will coordinate all activities on behalf of the IS organization. Hybrid role - if local to DFW area- on-site 1x a week; in state of TX, on-site once a month; out of state candidate would need to come on-site 2x a year *ESSENTIAL FUNCTIONS OF THE ROLE* * Serve as functional and technical subject matter expert on associated applications and workflows. * Collaborates with operational leaders, end users, and cross-functional IT teams to identify issues, define requirements, and recommend solutions that improve efficiency and user experience. * Build, modify, test, and deploy Epic system changes in a timely and accurate manner, following established change control processes. * Creates and executes test scripts for new system builds. * Implements system updates and changes and communicates those changes to super users and end users. * Engages, manages, and communicates to all stakeholders. * Trains and mentors Application Analysts *KEY SUCCESS FACTORS* * Strong understanding of Patient Access workflows, including scheduling, registration, insurance verification, and patient movement. * Ability to translate operational needs into system design requirements. * Ability to work well in team environments. * Proficient with word processing, spreadsheets, workflow tools, and email software applications in an intermediate capacity. * Demonstrated commitment to service excellence and building positive customer relationships. * Self-motivated with ability to identify and resolve issues, and advance personal knowledge. * Ability to execute complex tasks through organization and details motivated approach. * Demonstrates excellent face-to-face communication skills, among facility customers and team members. * Strong facilitation skills for leading integrated build meetings and workflow discussions *BENEFITS* Our competitive benefits package includes the following * Immediate eligibility for health and welfare benefits * 401(k) savings plan with dollar-for-dollar match up to 5% * Tuition Reimbursement * PTO accrual beginning Day 1 Note: Benefits may vary based upon position type and/or level *QUALIFICATIONS* EDUCATION - Bachelor's or 4 years of work experience above the minimum qualification EXPERIENCE - 2 Years of Experience CERTIFICATION/LICENSE/REGISTRATION * Epic Certification Required: Cadence, Referrals, Prelude * Epic Certifications Recommended: Grand Central, MyChart, HelloWorld