Description

WHO WE ARE

The mission of the Los Angeles Tourism & Convention Board (Los Angeles Tourism) is to improve the quality of life for all Angelenos through the economic and community benefits of tourism. Representing over 1,000 local tourism-related businesses, Los Angeles Tourism is a non-profit organization responsible for promoting the City of Angels as one of the world’s premier travel destinations through its global brand marketing and sales efforts. Tourism is a cornerstone of Los Angeles County’s economy, ranking among its top five employers. The city welcomed an astonishing 50 million visitors fueling over 543,000 tourism-related jobs and driving more than $45 billion in business sales in 2024. Los Angeles Tourism proudly leads initiatives that celebrate and sustain this vibrant industry, including the renowned Dine LA program designed to showcase LA’s world-class culinary scene while supporting local restaurants and hospitality professionals. Dine LA has become one of the largest restaurant weeks in the nation—featuring nearly 450 restaurants across 88 neighborhoods and 33 global cuisines. As of June 2025, LA County is home to more than 180 Michelin-recognized restaurants, with 32 participating in Dine LA Restaurant Week. As one of the world’s premier sports capitals, Los Angeles is excited to host eight FIFA World Cup 26™ matches – including the U.S. Men’s National Team opening match – and welcome back the Super Bowl for the ninth time. With headquarters in Los Angeles and offices spanning London, Mumbai, Chengdu, Shanghai, Beijing, Guangzhou, and Sydney, Los Angeles Tourism operates on a truly global stage, sharing the city’s dynamic spirit with the world. 

THE OPPORTUNITY

The Human Resources Specialist will provide comprehensive support to the Human Resources team by managing a wide range of HR and administrative functions. Key responsibilities include managing the HRIS system and ensuring accurate employee data entry, coordinating the entire onboarding, and offboarding process, organizing culture-building events, and handling general administrative tasks. The ideal candidate will have hands-on experience with HRIS management, demonstrate exceptional organizational skills, and be capable of juggling multiple projects and priorities in a fast-paced work environment. Strong attention to detail, discretion in handling confidential information, and a proactive, self-motivated approach are essential. The ability to think critically, apply sound judgment and logical reasoning are crucial. This role offers an excellent opportunity for an HR professional to gain exposure and develop expertise across the functional areas of human resources.

WHAT YOU WILL DO

HRIS (25%):

• Own, manage, and maintain the Human Resources Information System (“HRIS”) - Paylocity, ensuring all employee data, documents, workflows, and system configurations are accurate and up to date.
• Partner with the Paylocity Account Manager to implement system updates and resolve issues.
• Responsible for entering, updating and maintaining accurate employee data in the HRIS (Paylocity), including all new hire and termination information.
• Ensure timely updates to employee records - job changes, status updates, promotions, salary, transfers, and organizational structure.
• Create and process all personnel action forms.
• Collaborate with payroll, benefits, and IT teams to ensure seamless transitions during onboarding and offboarding.
• Serve as the primary point of contact for HRIS-related inquiries.  
• Maintain data integrity in the HRIS.
• Train all new employees on how to use the HRIS/intranet. 
• Maintain and update all company documents and materials in HRIS (e.g., onboarding, holiday schedules, payroll schedules, health insurance materials, etc.). 

Onboarding (15%):

• Manage the full onboarding cycle for all team members worldwide.
• Schedule and facilitate new employee orientation, coordinating with relevant departments to ensure readiness.
• Conduct onboarding sessions for all new hires, ensuring a welcoming and informative experience (e.g., training on all policies and procedures, handbook, etc.).
• Manage and collect required employment paperwork, including I-9s, tax forms, and policy acknowledgments, etc., using the Applicant Tracking System (ATS).
• Monitor onboarding progress and follow up with new hires and managers to ensure the  onboarding process is complete.  
• Maintain and update onboarding materials in the ATS.
• Create and maintain both hard and digital personnel, benefit, 401k and I9 files in accordance with State and Federal laws.
• Process, track, audit and maintain I9 documents in accordance with the law.
• Explain company health insurance benefit programs to new hires and current employees, including medical, dental, vision, and other voluntary benefits.
• Assist employees in understanding coverage options, enrollment deadlines, and eligibility requirements. 

Offboarding (10%):

• Manage the full offboarding cycle for all team members worldwide.
• Schedule and organize offboarding for departing employees, including exit interviews and final paperwork, ensuring compliance with local, state and federal laws.
• Coordinate with IT, payroll, office management, and department managers to ensure timely deactivation of systems and return of company property.
• Maintain documentation related to employee separations and ensure compliance with internal policies and federal and state legal requirements.
• Notify all appropriate departments of the employee’s departure.
• Update all systems (e.g., organizational chart, phone directories, training systems, etc.).
• Update HRIS and internal systems with departure details. 

Culture (15%):

• Plan, organize and manage company events - monthly lunches and giveaways, wellness events, holiday parties, reward & recognition program and ordering and distribution of gifts, etc.
• Research, select, propose and manage vendors for monthly Wellness Program.
• Assist SVP, Human Resources with the Company’s annual global offsite meeting.

Training (15%):

• Manage Company’s Blinkist account for company learning and development.
• Assign, schedule, track and follow up on all HR related mandatory training programs  via the HRIS and third-party vendor systems.
• Assist with scheduling meetings.
• Assist with annual health insurance open enrollment meetings.
• Assist SVP, Human Resources with annual performance review process (e.g., reviews,  merit increase spreadsheets, etc.).
• Assist with some various recruitment related administrative duties.

Administration  (15%):

• Comfortable being the front-line person to address and resolve general day-to-day HR inquiries from staff.
• Order and post annual state and federal required postings/posters.
• Manages the organizational chart software program, updating and maintaining the  system.
• Distribute workers’ compensation documents.
• Assist with the tracking, notification, etc. of COVID-19 related matters.
• Assist with processing and tracking workers’ compensation claims.
• Code and process all HR invoices (e.g., background check, company events, etc.).
• Serves on the Emergency Response Team as a floor warden.
• Update or edit human resources documents, presentations, policies.
• Process verification of employment requests.
• Process unemployment insurance documents in accordance with State timelines.
• Process jury duty notices and inform payroll.
• File all human resources and benefit related paperwork.
• Maintain hard and digital personnel and benefit files.
• Create reports, via the HRIS, as needed.

Perform other duties as assigned (5%)

SOME OTHER THINGS YOU MAY DO

• Partner with payroll department on HR related tasks that affect payroll.
• Creating ad hoc reports and spreadsheets.
• Process expense reports for SVP, Human Resources.
• Handles conference room bookings and facilitates meeting logistics, including setup and dismantling.

WHAT YOU’LL NEED TO SUCCEED

• A minimum of 3-5 years of previous experience in human resources position required.
• General office administration experience required.
• Previous experience using a HRIS system required.
• Must possess and maintain a current, valid driver’s license and be able to drive a vehicle for work-related travel as needed and as applicable to the position.
• Must be willing to partake in a comprehensive background check including a drug test in accordance with applicable laws.
• Ability to manage sensitive information with the highest degree of discretion and respond promptly to critical needs in a deadline-driven environment.
• Must be proficient in MS Office (Word, Excel, PowerPoint, Outlook).
• Demonstrated ability to think critically and logically when analyzing employee issues, interpreting policies, and recommending solutions.
• Ability to apply sound judgment and logical reasoning in decision-making, ensuring fairness, consistency, and alignment with organizational policies and employment laws.
• Excellent verbal, written, and interpersonal communication skills.
• Ability to resolve employee inquiries and administrative issues effectively.
• Working knowledge of federal and state labor laws (e.g., FMLA, ADA, EEOC, CFRA, PDL).
• Comfortable partnering and meeting with senior level executives.
• Ability to function in a fast-paced environment while supporting team goals.
• Dependable, great attitude, highly motivated and a team player.
• Possess strong organizational skills and attention to detail.
• Ability to multi-task and meet multiple deadlines.
• Ability to communicate effectively across various departments.
• Comfortable with changing priorities and new technologies.
• Ability to work in a changing environment.

NICE TO HAVES

Bachelor’s degree preferred.

 
COMPENSATION RANGE

Exact compensation may vary based on skills and experience.

$65,000 - $70,000

Bonus Eligible

WHAT’S IN IT FOR YOU

At Los Angeles Tourism, we believe your best work happens when you have the tools to stay healthy, enjoy the present moment, save for your future, and look forward to coming into work. That’s why we’re committed to providing a competitive and comprehensive benefits program.

Hybrid work environment 
Remote Monday and Friday
DTLA Tuesday through Thursday
Company paid parking in DTLA
Early Friday’s – our office closes every Friday at 2:30 pm
Holiday Office Closure (December 24th – January 1st)
15 Paid Company Holidays
Paid Vacation Time
Paid Sick Time
Paid Floating Holidays
Paid Family Leave
Comprehensive health insurance (both PPO and HMO plans available)
Dental and vision plans (100% employer paid for some elections)
Pet insurance
Employer-paid life insurance, AD&D, short-term disability, and long-term disability, Aflac
Employee Assistance Program 
Flexible Spending Account (Healthcare & Dependent Care)
401(k) Retirement Savings Plan with up to 6% match that vests immediately 
401(k) match for qualified student loan payments
Monthly internet and phone stipend
Los Angeles Tourism & Convention Board reserves the right to modify the benefit plans and employee services at any time, with or without notice.   

PHYSICAL REQUIREMENTS – ESSENTIAL PHYSICAL TASKS

The physical demands are representative of those that must be met by a team member to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

While performing the duties of this job, the employee is frequently required to stand, walk, move. The employee must occasionally lift, carry, pull, push, transport and/or move up to 40 pounds. Ascends and/or descends stairs. Specific vision abilities required by this job include color vision. Requires prolonged sitting, driving, some bending, some twisting neck and body, some stooping and stretching/reaching (up, down, out), requires grasping, feeling, and detecting, requires eye-hand coordination and manual dexterity sufficient to operate a keyboard, mouse, photocopier, fax machine, telephone, calculator, projector, screen for presentations, and other office equipment on a repetitive basis. Requires normal range of hearing, talking, and eyesight to record, prepare and communicate appropriate reports and information.

Mandatory Vaccine Requirement: Los Angeles Tourism continues to prioritize the health and safety of our workforce. Consistent with that commitment, in light of the substantial and growing body of evidence that vaccinations remain the most effective protection against the spread the COVID-19, we require that members of our team be fully vaccinated as a condition of employment. For individuals with medical conditions or sincerely held religious beliefs that prevent vaccination, the Company will consider requests for reasonable accommodation consistent with our policy and applicable law.

EEO & DIVERSITY

Los Angeles Tourism and Convention Board is an equal employment opportunity employer. We pride ourselves on welcoming applicants from all backgrounds regardless of race, color, sex, religion, national origin, ancestry, sexual orientation, age, physical or mental disability, medical condition, pregnancy, gender identity, marital status, military or veteran status or any other basis protected by applicable federal, state, or local laws. 

We’re determined to build a workplace based on inclusive behaviors and equitable systems, where all employees can bring their authentic selves, feel engaged, and share their perspectives as a valued member of Los Angeles Tourism.