Description

Human Resource Generalist

South Sound 911

Pierce County, Washington

Salary: $91,593 - $111,333 

Pierce County, Washington, is located at the foot of majestic Mount Rainier and along the shores of the Puget Sound. The nearby Cascade and Olympic mountain ranges, the waters of the scenic Puget Sound, and the County’s many parks offer a wealth of outdoor recreation opportunities. The County features a diverse mix of thriving urban centers, productive agricultural lands, and close-knit communities that collectively contribute to a high quality of life. Tacoma, the county seat, with approximately 230,000 residents, is the location of the South Sound 911 state-of-the-art facility for all of its operations and administrative services. Tacoma is located 32 miles south of Seattle and 31 miles north of the state capital, Olympia.

South Sound 911 operates a regional 911 center in Pierce County which answers nearly 1 million emergency and non-emergency calls annually for 19 law enforcement and 18 fire/EMS agencies. South Sound 911 is governed by an 11-member Board of Directors to which the Executive Director reports. The organization has 6 departments, including 911 Communications, Budget & Finance, Administration, Human Resources, Records, and Technical Services. South Sound 911 operates on a 2026 budget of $70.4 million, which includes a General Fund of $60.7 million, and employs approximately 271 personnel.

The Human Resources Department is responsible for recruitment, employee and labor relations, leave and personnel record administration, training coordination, policy development, and safety and risk management. The department operates with three full-time positions, which includes the Human Resources Director, Recruiting Program Manager, and HR Coordinator. Reporting to the Human Resources Director, the Human Resource Generalist provides day-to-day operational support across a broad range of human resources functions. The position plays a key role in employee relations, leave administration, ADA coordination, workers’ compensation, performance management, and training, while ensuring compliance with employment laws, agency policies, and collective bargaining agreements. The Human Resource Generalist serves as a primary point of contact for employees and supervisors, providing guidance on HR policies, procedures, and contract interpretation, and supporting disciplinary actions, investigations, and conflict resolution. This role assists with labor relations and contract negotiations through research, analysis, and records management, and partners with leadership on organizational planning, job descriptions, skills assessments, and career development. The position also coordinates training initiatives, produces HR reports and analytics, and supports data-driven decision-making to strengthen workforce effectiveness and regulatory compliance.

Education and Experience: A bachelor's degree in public or business administration, human resources, or a related field and four (4) years of progressively responsible Human Resources experience that includes HR Generalist responsibilities; or an equivalent combination of education and experience is required. Professional HR certifications, such as SHRM-CP or PHR, are a plus.

Benefits include: excellent medical, dental and vision insurance; life and long-term disability insurance; employee assistance program; wellness program; Washington PERS; 12 sick days; 13 holidays; 12 days of vacation; 401(a) Social Security Replacement Plan (6.2% match); deferred compensation program. 

For a complete position profile, full job description, and to apply online, visit Prothman at https://www.prothman.com/ and click on "Open Recruitments". For questions, call 206-368-0050. South Sound 911 is an Equal Opportunity Employer. Apply by February 22, 2026. (First review, open until filled.)