Job Summary As a Health Coordinator 1, you will play an important role in supporting continuity of care by helping patients access the services and resources they need throughout their healthcare journey. You will work closely with patients, providers, and interdisciplinary teams to coordinate appointments, support care plans, facilitate follow-up, and ensure a positive patient experience.

The ideal candidate is dependable, communicates effectively, and demonstrates a strong commitment to customer service. Previous scheduling experience is preferred.

Schedule: Monday-Friday, 8:00 a.m.-4:30 p.m., with rotating weekend coverage once per month.

Essential Functions of the Role

• Review patient reports and records to identify individuals who may need adult preventive care, diabetes management, or other clinical services. Use this information to support care coordination and follow-up.

• Collaborate with providers and interdisciplinary teams to coordinate services, address patient needs, and connect patients with appropriate community resources.

• Deliver excellent customer service by answering questions, scheduling appointments, recommending appropriate services, assisting with paperwork, and resolving patient or family concerns.

• Provide approved patient education and telephone outreach to encourage engagement and support adherence to established care plans.

• Help ensure smooth transitions of care between the hospital, home, and primary care providers by coordinating follow-up activities and communicating important updates to the care team.

Key Success Factors

• Demonstrates strong verbal and written communication skills.

• Provides dependable, responsive, and patient-focused service.

• Communicates with empathy, patience, courtesy, and professionalism, including when addressing sensitive situations or concerns.

• Maintains strong organizational skills, attention to detail, and effective time management while balancing multiple priorities.

• Demonstrates proficiency with computer systems, data entry, and maintaining accurate patient information.

• Uses available resources to respond to questions, resolve issues, and support efficient care coordination.

• Works effectively in a fast-paced, team-oriented environment.

• Previous scheduling experience is preferred , including coordinating appointments, managing follow-up activities, and communicating scheduling details clearly.

• Demonstrates reliability and flexibility in meeting weekday schedule requirements and rotating weekend coverage.

About Us Here at Baylor Scott & White Health we promote the well-being of all individuals, families, and communities. Baylor Scott and White is the largest not-for-profit healthcare system in Texas that empowers you to live well.

Our Core Values are:

• We serve faithfully by doing what's right with a joyful heart.

• We never settle by constantly striving for better.

• We are in it together by supporting one another and those we serve.

• We make an impact by taking initiative and delivering exceptional experience.

Benefits Our benefits are designed to help you live well no matter where you are on your journey. For full details on coverage and eligibility, visit the Baylor Scott & White Benefits Hub to explore our offerings, which may include:

• Immediate eligibility for health and welfare benefits

• 401(k) savings plan with dollar-for-dollar match up to 5%

• Tuition Reimbursement

• PTO accrual beginning Day 1

Note: Benefits may vary based upon position type and/or level.

Belonging Statement We believe that all people should feel welcomed, valued and supported.

Qualifications

• Possess a high school diploma, GED, or equivalent education

• Have under (1) one year of relevant professional experience