Description

ESSENTIAL DUTIES

•  Oversees clubhouse operations, ensuring consistent service delivery, adherence to policies, and coordination among staff. Serves as on-site lead and primary point of contact for clubhouse operations.  
• Manages operational supplies, inventory control, and procurement. 
• Oversees, trains, and schedules, seasonal staff; provides coaching and addresses routine personnel issues. Assists with recruiting, hiring, and evaluating seasonal employees; ensures adequate staffing coverage, stepping into operational role as needed. 
•  Ensures guest service standards are met throughout the clubhouse and on-course service areas. 
•  Exercises independent judgment in resolving customer issues, operational challenges, and staff issues.  
• Monitors clubhouse and facility conditions; reports maintenance needs to the General Manager. 
•  Oversees daily cash handling, reconciliation, deposit, and resolution of point-of-sale discrepancies.
• Prepares reports on operations, staff, programs, and events.    
• Coordinates with vendors/suppliers and other County departments on routine operational needs.   
• Recommends updates to clubhouse operational procedures, training guides, and seasonal staff resources to support consistency, safety, and customer service standards.  
• Performs other related duties as assigned.

Requirements

LICENSES/CERTIFICATIONS   

• Possession of a valid Vehicle Operator’s License is required.   
• ServSafe Manager certificate within three (3) months of hire.   
• Possession of American Red Cross Standard First Aid/AED for the Professional Rescuer Certification required.  
• Techniques of Alcohol Management (TAM) certification within (3) months of hire

EDUCATION

Equivalent to a bachelor’s degree in Recreation Management, or related field, required.   

EXPERIENCE

Minimum of one (1) year experience in recreation, hospitality, customer service, or related field required. Experience in parks and recreation, or golf course operations strongly preferred.   The qualifications listed above are guidelines.  Other combinations of education and experience, which could provide the necessary knowledge, skills and abilities to perform the job, should be considered.