Description

Overview

Primary responsibility is to provide leadership and direction to all employees in all departments. Focus is to be directed toward quality and consistency of facilities and service. Financial responsibility involves budgeting, implementing and supervising Profit and Loss for all facets of the entire facility. The General Manager will be responsible for the departments of the operation which include: Golf Operations, Administrative & General, Golf Course Maintenance, Sales & Marketing, and Food & Beverage.

Essential Responsibilities

Responsible for complete financial aspects and planning of operation. These aspects include: budgeting daily and monthly profit and loss management and complete administration of all departments.

Prepares on-going and special reports such as: Daily Business Recap, Monthly Business Report, all golf statistics and any additional report required to completely analyze the facility performance at all times.

Provides consistent and visible leadership and direction to all areas of the facility by developing a consistent and routine means of internal communication.

Establishes service goals and objectives for the operation, in conjunction with PGP Executive Team' overall goals and objectives. Such goals and objectives should set the facility apart from the competition.

In conjunction with the PGP Executive Team, prepares recommendations for the marketing, public relations and sales efforts of the facility.

Monitors and advises on the implementation of the Marketing and Sales plan.

Implements all sales and marketing plans and strategies for facility.

Insures staff timeliness in responding to the customer's needs.

Establishes, maintains, and supervises all department heads and ensures established professional criteria standards.

Establishes a property-wide training and reference manual for quality standards and policies and procedures.

Ensures accurate and compliant purchasing procedures for all areas are maintained in conjunction with company policy.

In conjunction with the PGP Executive Team, documents annual business strategies for the facility, both financial and marketing goals.

Develops career path training for direct report supervision and "key operating" positions for all departments.

Provides consistent and routine communication to PGP Executive Team as it relates to the daily operations of the division and long-term planning.

Fosters a management style which encourages suggestions and opinions, open door policy, strong employee relations and excellent customer service satisfaction.

Assumes additional responsibility and guidance as directed and requested by the PGP Executive Team.

Executes the personnel functions for entire facility by interviewing applicants, evaluating and reviewing employees and disciplining employees as necessary.

Follows fair progressive discipline / coach and counseling procedures.

Performs a daily walk-through and visible inspection of entire facility and all buildings. Communicates in writing to the department head, any area that is not in compliance with facility standards.

Approves the final hiring and discharge of any employee.