Description

• Facilitate project management for City Manager led special projects, initiatives, and events. Track and follow up on assignments, requests, and Council directives to ensure timely completion.
• Provide administrative and operational support to the City Manager, City Council, and departmental personnel including coordinating travel, training, special events, and other reservations.
• Prepare and present information at public meetings, including occasional evening meetings.
• Maintain organized electronic and physical filing systems in accordance with records retention requirements. Properly handle highly sensitive and confidential information.
• Draft, edit, and proofread correspondence, reports, presentations, and official documents as directed by the City Manager.
• Assist with budget preparation and strategic planning activities as assigned. Process invoices & insurance claims.
• Provide customer service to the public by answering phones, providing general information and directing calls/visitors to the appropriate party. Resolve complaints from the public, staff, and elected officials.
• Other duties as assigned. 

Requirements

• Bachelor’s degree in a related field or equivalent experience. Enrollment in a related graduate program a plus.
• Must possess a high school diploma or equivalent (G.E.D) and be at least 18 years of age at the time of application.
• Customer service or administrative support experience, preferably in a municipal or public-sector environment.
• Considerable knowledge and expertise in the use of personal computers, including word processing, database, and spreadsheet software. Experience using BS&A software preferred.
• Able to establish effective work relationships and use good judgment, initiative, and resourcefulness when dealing with the public, business, and community interests, elected officials, other employees, and professional contacts.
• Strong, clear communication, customer service and interpersonal skills. Ability to communicate with the public and all levels of the organization.
• Excellent time management, prioritization, and ability to meet deadlines. Demonstrates a sense of urgency.