Description

Summary

At Hyatt, we believe our guests select Hyatt because of our caring and attentive associates who are focused on providing excellent service and meaningful experiences.

Andaz Miami Beach is now recruiting an Executive Administrative Assistant to join the hotel's opening team. An art-deco building and architectural landmark is home to the newest luxury lifestyle hotel located in the heart of Mid-beach. The property boasts 287 guestrooms including 34 breathtaking suites and the ONLY Ocean-view arrival experience in Miami Beach. The design features elements of texture, art, and pops of color that create a unique and captivating experience. Each suite is designed with floor-to-ceiling windows, most with deep-soaking tubs, and cozy reading nooks. Guests can also enjoy private outdoor terraces with stunning views of the Atlantic and the Miami skyline. Unmatched amenities include a full-service spa, a well-equipped fitness center, a destination dining experience by José Andrés, two pools, and a Beach Club catering to the who's who of Miami. Spanning 25,000 square feet of innovative indoor and outdoor event space, Andaz Miami Beach will become a landing spot for guests and locals seeking celebratory gatherings that embrace the city's culture of music, art, and fashion.

A refined and highly organized professional supporting the General Manager and senior leadership team through exceptional administrative coordination, guest‑experience analytics, and operational excellence. This role blends luxury‑level guest relations with high‑impact executive support to uphold the Andaz brand's commitment to personalized, elevated service.

Key Responsibilities

• Serve as the primary liaison for Medallia and World of Hyatt elite guest feedback, ensuring timely, thoughtful, and brand‑aligned communication.
• Partner closely with the General Manager to interpret guest‑experience data and implement strategies that enhance satisfaction and loyalty.
• Maintain a polished, service‑driven approach in all guest interactions, reflecting the Andaz Miami Beach ethos.

• Manage the General Manager's complex calendar, including travel arrangements, conferences, internal meetings, and external appointments.
• Screen and direct incoming calls with professionalism and discretion.
• Welcome and vet visitors, ensuring seamless access to appropriate leaders and departments.
• Review, prioritize, and route incoming correspondence-including memos, agendas, reports, and emails-to ensure timely follow‑up and action.

• Prepare executive‑level reports, presentations, and data summaries for leadership review.
• Collect, analyze, and interpret operational and financial data, including P&L statements, income reports, and guest‑satisfaction metrics.
• Support strategic decision‑making through accurate, well‑organized information delivery.

• Maintain office inventory and supplies; anticipate needs and expedite orders as required.
• Manage issuance, repairs, and returns of company cell phones in accordance with Hyatt policies.
• Support cross‑departmental initiatives and complete additional responsibilities assigned by the General Manager.

Qualifications

Qualifications

• Diploma in Business Management or related field.
• Minimum of 3 years of administrative or executive support experience, ideally within hospitality or a luxury‑service environment.
• Fluent in English with exceptional written and verbal communication skills, including the ability to draft complex documents.
• Strong analytical abilities with proficiency in interpreting statistical and financial reports.
• Highly organized with excellent time‑management and multitasking capabilities.
• Proficient in Microsoft Office Suite and comfortable with technology and communication platforms.
• Strong interpersonal skills, integrity, and a self‑motivated, proactive work style.

As an Andaz Miami Beach colleague, you will enjoy the following benefits:

Free room nights, Discounted and Friends & Family Room Rates
• Medical, Dental, and Vision Insurance with only a 30-day waiting period!
• 401K with company match
• Free Parking
• Generous Paid Time Off
• Paid Family Bonding Time and Adoption Assistance
• Tuition Reimbursement
• Employee Stock Purchase Plan
• Discounts at various retailers -Apple, AT&T, Verizon, Headspace and many more

Andaz team members work in an environment that demands exceptional performance yet reaps great rewards. Whether it's career opportunities, job enrichment, or a supportive work environment, if you are ready for this challenge, then we are ready for you.

Our Values: Empathy | Integrity | Respect | Inclusion | Experimentation | Wellbeing

At Hyatt, we believe in the power of belonging - of making people feel at home no matter where they are in the world. We turn trips into journeys, encounters into experiences, and jobs into careers. Join a team that is making travel more human. Connected. Sustainable. Here, everyone's role matters. Opportunities are yours to shape. Your individuality is celebrated. At the heart of Hyatt is our shared belief that hospitality is more than just a job - it's a career for people who care.

All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

If you are a results-oriented individual with a passion for selling a vibrant, playful hotel with one-of-a-kind gathering places offering the perfect backdrop for meetings, weddings, and special occasions, become part of Miami's first Andaz luxury lifestyle resort - Apply now!