Description
Position Summary:
The Match Support and Enrollment Specialist plays a key role in the success of our matches. This position provides support and guidance for a caseload of one-to-one mentoring relationships through in-person, phone, and electronic support calls. Regular support calls are conducted to help ensure child safety, healthy relationship development, positive youth outcomes, coaching and support is provided, resources are provided as needed, overall satisfaction with the match and Big Brothers Big Sisters. This position will also be responsible for interviewing and enrolling volunteer mentors, youth and their parents/guardians to determine eligibility for the program and identify the best matches.
Requirements
Requirements, Experience, Competencies and Skills:
A high school diploma or GED equivalent is required, plus one of the following: four years of work experience in related fields, such as social work, education, counseling, social services, child development, or other related fields OR an associate or bachelor’s degree from an accredited college or university in a relevant field.
High-level interviewing skills, strong interpersonal skills, and the ability to quickly build a rapport with a diverse group of individuals and work well in multicultural environments.
Ability to work courteously, collaboratively, and respectfully with all BBBS stakeholders, including staff, volunteer mentors, children/families served, and agency partners.
Ability to ensure high-level proficiency in applying child safety and risk management knowledge, policies, and procedures through all aspects of job function.
Knowledge and experience in child development.
Experience in training, monitoring, and supporting high school and elementary students in a classroom setting.
Ability to work from home office remotely but available in person for interviews, events and recruitment.
Knowledge of Microsoft Office applications, database software, and the ability to quickly adapt to new applications.
Excellent verbal and written communication, planning, time-management, and organizational skills.
Ability to work in a fast paced and sometimes changing environment.
Comfortable and proactive in following up with individuals to gather required information or documents.
Ability to collect meaningful data and draw solid conclusions.
Willing and able to work irregular hours and have a flexible work schedule.
Satisfactory criminal history and driving records.
Must provide own transportation and hold a valid driver’s license and proof of vehicle insurance.
