The Educational Technologies Support Specialist (IT Customer Support - Journey) provides advanced customer support for Canvas and other educational technologies used across the college district. The position supports faculty, staff, and students through consultation, troubleshooting, training, service request fulfillment, and incident response. The position also assists with the testing, configuration, deployment, and ongoing support of educational technology systems and provides backup support for the primary LMS administrator.
The position aligns with the IT Customer Support, Journey classification by independently resolving complex customer issues, analyzing business and user needs, recommending and implementing technology solutions, documenting processes, coordinating with vendors and internal partners, and providing fully competent professional support within a defined educational technology environment.
This position reports to the Director of Information Technology. Regular and consistent attendance is required.
